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Operations Manager
DSV - Global Transport and Logistics. Manage day-to-day warehouse operations, including receiving, shipping, warehousing, equipment, space utilization, and inbound/outbound volume planning .
About the role
Key responsibilities & impact- Manage day-to-day warehouse operations, including receiving, shipping, warehousing, equipment, space utilization, and inbound/outbound volume planning
- Supervise warehouse operations supervisors and support staff
- Hire, train, develop, motivate, evaluate, and discipline team members as needed
- Develop systems and procedures for safe, profitable, and policy-compliant operations
- Manage productivity, service goals, client SLAs, KPIs, quality requirements, and continuous improvement initiatives
- Plan daily work schedules, assess priorities, and assign duties to warehouse staff
- Review volume demands and plan warehouse space, supply, equipment, and staffing changes
- Ensure effective training, SOP adherence, WMS proficiency, and trainee progress assessment
- Conduct routine staff meetings and provide team growth opportunities
- Ensure required software and hardware are purchased in accordance with corporate IT policies
- Manage customer service standards, client support, customer meetings, and site visits
- Support annual operating budget development and operational cost, revenue, pricing, and profit controls
- Manage sanitation, maintenance, security, housekeeping, safety, and material handling equipment programs
- Establish a proactive safety culture and audit warehouse compliance with safety, security, quality, and statutory requirements
- Keep senior management and client representatives informed of critical operational issues
- Work overtime as dictated by business and perform other assigned duties
Requirements
What you’ll need- High school diploma or GED required
- Bachelor’s degree preferred
- 7 years’ experience working in a logistics, distribution, or relevant environment
- 5 years’ experience in a supervisory role
- Proficiency in Microsoft Office, including Excel, Word, and PowerPoint
- Demonstrated proficiency with applicable WMS systems
- English reading, writing, and verbal proficiency
- Proficiency in business communication at all levels
- Ability to work in unregulated warehouse temperatures
- Ability to work flexible schedules, including nights and weekends, as required
- Strong attention to detail and accuracy
- Good organizational and personnel skills
- Good written and oral communication skills
- Good leadership, supervision, and planning skills
- Ability to adapt to change and thrive in a fast-paced work environment
- Ability to lift, carry, push, or pull 21–50 pounds
- Ability to walk, stand, bend, sit, squat, kneel, and reach above shoulder or outward
Benefits
Comp & perks- Base pay of $108,000 annually
- Reasonable accommodations for qualified individuals with disabilities
- Professional development and growth opportunities
- Cross-training opportunities to improve knowledge across multiple areas/departments