Operations Manager

DSV - Global Transport and Logistics

. Analyze and plan for operational success and customer satisfaction in the warehouse .

Posted 10/14/2026full-timeMilton • CanadaMid-LevelSenior💰 CA$80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operational planning and customer satisfaction within warehouse environments, with a strong focus on team leadership, performance management, and client relationship building.

Highest-signal resume keywords

Leadership Experience in LogisticsClient-Facing Communication SkillsForecasting and Labor PlanningOperational Systems ImprovementPerformance Standards Establishment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational PlanningContractual Compliance MonitoringTeam Development ManagementPerformance Issue ResolutionBusiness Process Improvement

Soft Skills

Coaching and GuidanceEffective CommunicationClient Relationship Management

Industry Keywords

3PL Industry ExperienceWarehouse OperationsMulti-Client ManagementCustomer SatisfactionManagement Reporting

About the role

Key responsibilities & impact

Analyze and plan for operational success and customer satisfaction in the warehouse
Monitor volume for respective clients and ensure client contractual compliance
Serve as the subject matter expert in day-to-day operations and support Supervisors in resolving issues
Act as a key liaison between operations, clients, and site management
Ensure delivery deadlines and quality objectives are met
Manage a team of Supervisors and assign supervisory duties
Improve operational systems and processes, including management reporting, information flow, business processes, and organizational planning
Keep the Senior Manager advised daily of progress or problems requiring attention
Complete forecasting and labor planning
Resolve individual and group performance issues in accordance with DSV policies and procedures
Establish performance standards, provide timely feedback, and manage development for the team
Hold team members accountable to established performance levels
Promote positive client relationships through excellent customer service
Provide guidance and coaching to Supervisors and the entire team
Handle direct client-facing operational issues and conduct client presentations when needed
Communicate operational issues effectively and promptly to senior management

Requirements

What you’ll need

Post-Secondary education required; a combination of equivalent experience and education will be considered
Minimum of five years’ leadership experience in logistics or 3PL industries
Multi-clients experience an asset
Ability to analyze and plan for operational success and customer satisfaction in a warehouse
Ability to monitor client volumes and ensure contractual compliance
Ability to manage Supervisors and assign supervisory duties
Forecasting and labor planning experience
Ability to resolve individual and group performance issues in accordance with company policies and procedures
Ability to establish performance standards, provide timely feedback, and manage team development
Client-facing communication and presentation skills
Ability to partner with clients and provide direct operational support

Benefits

Comp & perks

Eligible benefits in accordance with experience and internal equity
Inclusive workplace and recruitment accommodation support for candidates with disabilities