Project Coordinator – Customer Service Agent

DSV - Global Transport and Logistics

. Build rapport and trust with clients by delivering exceptional service .

Posted 10/7/2026full-timeWhitestown • United StatesJunior💰 $20 - $21 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on accuracy in order processing, inventory management, and effective communication. Proficient in utilizing WMS and MS Office applications to support operational efficiency and maintain detailed records.

Highest-signal resume keywords

Customer Service ExperienceWMS FunctionsMS Office ProficiencyAttention to DetailEffective Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingInventory ManagementData EntryMathematical SkillsShipping and Receiving Accuracy

Soft Skills

AdaptabilityMulti-taskingProblem SolvingInterpersonal Skills

Tools & Technologies

WMSMS Office Applications

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer OrdersShipping DocumentsInvoicingWork OrdersWarehouse Operations

About the role

Key responsibilities & impact

Build rapport and trust with clients by delivering exceptional service
Process and input customer orders
Run and print shipments from WMS
Run stock reports to check product availability
Generate paperwork and information required for customer work orders
Check orders for special requests
Expedite and trace orders and notify customers about merchandise activity
Follow up with departments to ensure service standards are met
Verify customers and assure proper invoicing of accounts
Handle returned merchandise and ensure proper customer credit
Respond to customer inquiries and complaints concerning work orders, invoicing, shipments, and inventory management
Act as liaison between the warehouse, office, and customers regarding accounts, invoicing, and credit changes
Ensure accuracy of receiving and shipping documents
Gather and maintain shipping and receiving data and records
Reconcile receiving and shipping counts with packing lists, purchase orders, and picking documents
Prepare reports as required by supervisors
Assist in resolving discrepancies
Enter and verify data regarding orders, shipments, receipts, inventories, and adjustments
Oversee order paperwork and maintain files
Answer phone calls and operate office machines and computers
Greet customers and visitors
Correspond with customers as required
Route incoming calls and assist callers with general information
Direct visitors and assist drivers at the check-in window
Cross-train in other administrative functions
Work overtime as dictated by business needs

Requirements

What you’ll need

Must have a high school diploma or general education degree (GED)
1 year experience in Customer Service-related capacity
Must be able to work in unregulated warehouse temperatures during warmer and colder months
Intermediate computer skills
Proficient with MS Office Applications
WMS functions
English reading, writing, and verbal skills
Business writing proficiency
Intermediate mathematical skills to verify product quantities and count inventory
Strong attention to detail and accuracy
Ability to perform duties with minimal supervision or guidance
Ability to multi-task
Effective communication skills
Must be able to adapt to change and thrive in a stimulating, fast-paced work environment
Ability to lift, carry, push, and pull 21–50 pounds
Ability to reach above shoulder, reach outward, squat, or kneel
Ability to walk and stand constantly, bend frequently, and handle/finger or sit occasionally

Benefits

Comp & perks

Reasonable accommodations for qualified individuals with disabilities
Overtime may be available or mandatory as dictated by business needs
Cross-training in other administrative staff functions to support associate development