Receptionist

DSV - Global Transport and Logistics

. Respond to inquiries and questions from members of the public, customers, and visitors .

Posted 11/11/2026full-timeSaint-Laurent • CanadaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong organizational and time-management skills while effectively managing customer inquiries and complaints. Proficient in Microsoft Office Suite and committed to supporting quality, health, safety, and environmental objectives.

Highest-signal resume keywords

Bilingual Proficiency In French And EnglishCustomer Service ExperienceMicrosoft Office Suite ProficiencyStrong Interpersonal SkillsISO 9001 And ISO 45001 Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryAppointment SchedulingDocument ManagementCOD Transaction ManagementComplaint ResolutionOffice Equipment ManagementConference Room PreparationExpense Report ManagementMail And Fax ManagementMultitasking

Soft Skills

Active ListeningService OrientationRelationship BuildingTime ManagementEffective Communication

Industry Keywords

Quality ObjectivesHealth And SafetySustainabilityCustomer InquiriesReceptionist Duties

About the role

Key responsibilities & impact

Respond to inquiries and questions from members of the public, customers, and visitors
Operate the telephone switchboard, screen and route calls, provide information, take messages, and schedule appointments
Welcome visitors, determine the purpose of their visit, and direct or escort them as appropriate
Answer and redirect calls; manage mail, faxes, shipments, and emails
Manage printers, copiers, office equipment, and supplies, and report malfunctions
Have visitors sign in, inform them of emergency procedures, and issue identification badges
Prepare conference rooms and arrange catering services
Receive complaints and refer them to the appropriate individuals
Plan executive travel and manage expense reports
Organize and file company documents
Perform data entry, manage approvals, and record and upload invoices
Manage COD transactions, record incoming checks, enter data, make copies, and send them
Support ISO 9001 and ISO 45001 commitments, as well as quality, health, safety, and environmental objectives
Focus daily activities on sustainability, health, and safety

Requirements

What you’ll need

Completed secondary school education
Minimum of 2 years of experience as a receptionist and/or in customer service
Strong verbal and written proficiency in French and English
Ability to build collaborative relationships and practice active listening
Service-oriented, with the ability to resolve customer complaints
Strong interpersonal skills and the ability to build professional relationships internally and externally
Ability to multitask, plan, prioritize, and manage time effectively
Excellent organizational and time-management skills
Ability to communicate effectively in a diverse, multicultural environment
Proficiency in Microsoft Office Suite
Ability to remain seated and standing for extended periods and work at a computer
Availability to work beyond regular hours when necessary

Benefits

Comp & perks

Benefits eligibility commensurate with experience and internal equity
Inclusive work environment
Accommodations available during the recruitment process for candidates with disabilities