Senior Associate, Sea Freight – Export

DSV - Global Transport and Logistics

. Manage ocean freight global accounts as a single window for customer correspondence and operations .

Posted 10/15/2026full-timeGurgaon • IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in freight forwarding and ocean freight management, ensuring compliance with operational processes and customer SOPs while achieving global operational KPIs. Proficient in documentation management, customer communication, and vendor coordination to enhance customer satisfaction and operational efficiency.

Highest-signal resume keywords

Freight Forwarding ExpertiseOcean Freight KnowledgeSAP ProficiencyMicrosoft Office ProficiencyNegotiation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Documentation ManagementCustoms ComplianceOperational ExcellenceShipment CoordinationInvoice ResolutionData Quality ManagementVendor ReconciliationBooking CreationACD/AMS/ACS TransmissionsCargo Pickup Coordination

Soft Skills

Customer CommunicationAbility to Work Under PressureProactive Follow-UpTeam LeadershipProblem-Solving

Tools & Technologies

SAPMicrosoft ExcelMicrosoft WordMicrosoft PowerPointWeb Cost Portal

Industry Keywords

LogisticsSupply Chain ManagementInternational ExperienceBusiness AdministrationMarket Knowledge

About the role

Key responsibilities & impact

Manage ocean freight global accounts as a single window for customer correspondence and operations
Achieve operational excellence and productivity through timely, accurate documentation, operations, and OSC functions
Establish customer communication preferences and respond to customer enquiries
Validate customer contracts and coordinate shipment approvals with destination offices
Identify opportunities within existing customers and increase share of business through customer satisfaction and proactive follow-up
Ensure compliance with standard operating processes and customer SOPs
Create dockets/files and review booking, shipper instruction, and letter of credit documentation
Coordinate export documents with shippers
Advise field sales and clients on Customs-related and compliance queries
Send shipment status updates and forward DSRs to shippers
Resolve invoice, service irregularity, and claims issues with customers
Coordinate vessel planning, bill of lading releases, bookings, and shipment status with shipping lines, co-loaders, and vendors
Coordinate cargo pickup with approved transport vendors
Submit and verify ACD / AMS / ACS transmissions and correct errors
Check customs clearance documentation and status with CHA when applicable
Conduct operational reviews and facilitate vendor reconciliation
Create bookings and shipments in CW1
Prepare and issue documentation according to documentation check sheets, customer profiles, SLI, and/or L/C
Maintain complete and properly sequenced pre-shipment files and hand them to document processing
Achieve global operational KPIs for data quality, mandatory fields, workflows, and milestones
Post vendor invoices through the Web Cost Portal and close job files within agreed timeframes
Post costs, revenue, WIP, and accruals; handle invoice disputes through the proper mechanism
Send complete and accurate pre-advice documents to overseas network and destination offices
Lead the Operations and Documentation Team
Follow up on pre-alerts, cargo from other branches, shipment tracking, and shipping-line documentation
Provide stuffing instructions to the Operations Executive at CFS
Escalate issues where necessary and perform other assigned duties

Requirements

What you’ll need

Bachelor’s degree in business administration/economics/Logistics or freight forwarding apprenticeship
4–5 years of work experience (minimum)
2–5 years of overall industry experience (minimum)
International working experience preferred
Fluent in English (written and spoken)
Other languages (written and spoken) preferred
Good knowledge of Microsoft® Office Software, including Excel®, Word, and PowerPoint®
Good knowledge of SAP®
Expertise in freight forwarding
Knowledge of ocean freight / SCM
Understanding of DSV strategy and products
Knowledge about markets, competitors, industry trends, and challenges
Business administration competence
Negotiation skills
Overall understanding of business processes and interdependencies
Willingness to travel
Ability to work under pressure and deal with tight deadlines
Fully adheres to the Code of Conduct

Benefits

Comp & perks

Career growth and development opportunities
Ownership, autonomy, and opportunity to make decisions with real impact
Supportive, collaborative team environment
Opportunities to work with global teams across more than 90 countries
International mobility opportunities
Global transport and logistics work environment