Senior Business Relationship Manager, IT

DSV - Global Transport and Logistics

. Serve as the primary IT relationship owner and central point of contact for assigned strategic customers .

Posted 10/26/2026full-timeSouth San Francisco • California • United StatesSenior💰 $151,500 - $189,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT Service Management and Customer Relationship Management, with a strong focus on strategic thinking and executive stakeholder management. Proven ability to lead cross-functional teams, manage risks, and drive continuous improvement in complex global environments.

Highest-signal resume keywords

IT Service ManagementCustomer Relationship ManagementExecutive Stakeholder ManagementStrategic ThinkingRisk and Escalation Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementService ManagementGovernance FrameworksCustomer GovernanceInnovation and AutomationSolution DesignDemand AssessmentRFI/RFQ/RFP ActivitiesPerformance MonitoringContractual Compliance

Soft Skills

Leadership and InfluenceNegotiation and Conflict ResolutionCommunication and Presentation SkillsActive ListeningGlobal Collaboration

Tools & Technologies

MS Office

Industry Keywords

LogisticsTransportationSupply ChainEnterprise TechnologyCustomer EngagementContinuous Improvement Mindset

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Serve as the primary IT relationship owner and central point of contact for assigned strategic customers
Establish and maintain trusted relationships with customer executives, IT leadership, and business stakeholders
Represent customer interests within IT while balancing organizational priorities and standards
Coordinate activities, governance forums, and communication across global business and IT teams
Align regional and global priorities, requirements, and service expectations
Develop and execute customer-specific IT strategies aligned with business objectives and account growth plans
Translate customer requirements into technology roadmaps, service improvements, and transformation initiatives
Identify opportunities for innovation, automation, and new technology capabilities
Lead Monthly Business Reviews, Quarterly Business Reviews, Steering Committees, and Executive Reviews
Monitor service performance, customer satisfaction, risks, and improvement initiatives
Ensure adherence to contractual obligations, service commitments, compliance requirements, and governance standards
Support solution design, demand assessment, investment discussions, and RFI/RFQ/RFP activities
Lead resolution of major customer escalations, critical incidents, and service disruptions
Coordinate cross-functional teams to resolve complex business and operational issues
Manage risks and implement lessons learned and preventive actions
Mentor Business Relationship Managers and contribute to capability development
Share best practices, governance models, and customer engagement approaches across the organization
Perform other duties as required

Requirements

What you’ll need

Bachelor’s degree in Information Technology, Business Administration, Supply Chain, Logistics, or a related field
8+ years of experience in customer-facing IT roles, relationship management, service management, account management, or consulting
Experience managing strategic enterprise customers in complex global environments
Strong understanding of IT Service Management, Project Management, and Customer Governance frameworks
Experience within logistics, transportation, supply chain, or enterprise technology environments is preferred
Good command of verbal and written English
Ability to create collaborative engagements and practice active listening
Strategic thinking
Executive stakeholder management
Customer relationship management
IT service management
Commercial awareness
Leadership and influence
Negotiation and conflict resolution
Risk and escalation management
Communication and presentation skills
Global collaboration and cultural awareness
Continuous improvement mindset
Act as a role model for DSV values and adhere to the Code of Conduct
English is the principal language for this position
Ability to communicate effectively in a diverse multicultural environment
Highly proficient in MS Office
Prolonged periods sitting and standing at a desk and working on a computer
Occasional travel may be required

Benefits

Comp & perks

Occasional travel may be required
Regular working hours, with work beyond these hours as required by business needs
Benefits offerings, including eligibility, coverage options, and plan details, available through the DSV Benefits Showcase (vary by location and division)