Senior COE Manager, GCM

DSV - Global Transport and Logistics

. Provide critical support to Global, Regional, and Local Customer, Data Center, and Internal Account/Operations teams .

Posted 10/13/2026full-timeRemote • Virginia • United StatesSenior💰 $121,200 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in operational roles within the contract logistics industry, with a strong focus on strategic planning, program management, and continuous improvement initiatives. Capable of building relationships across organizational levels and driving best-in-class customer service through effective communication and collaboration.

Highest-signal resume keywords

Operational Roles ExperienceE2E Supply Chain ExpertiseProgram Management MindsetExcellent Communication SkillsFluent in English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational ExcellenceContinuous ImprovementChange ManagementStrategic PlanningProcess DevelopmentMetrics MonitoringCustomer ServiceTroubleshootingSales StrategyConsulting

Soft Skills

Interpersonal SkillsInfluencingMotivatingProactive ThinkingOrganizational Skills

Tools & Technologies

Microsoft OfficeExcelPowerPointWord

Certifications & Qualifications

Business DegreeMaster’s Degree (Preferred)

Industry Keywords

Contract LogisticsThird-Party LogisticsCustomer StakeholdersGlobal Strategic PlanningLocal Market Conditions

About the role

Key responsibilities & impact

Provide critical support to Global, Regional, and Local Customer, Data Center, and Internal Account/Operations teams
Act as liaison and direct customer interface in shaping the strategic direction of the Center of Excellence program landscape
Manage GCM CoE activities and align program development with operations across safety, security, sustainability, quality, IT systems, training, CIP, operations excellence, and innovation
Drive and shape CoE programs focused on best-in-class customer service
Develop, align, and implement processes and tools to improve the business
Lead communication strategy around CoE program scope to promote company strategy and priorities
Co-manage change management programs linked to the CoE scope
Identify, design, and implement continuous improvement initiatives; measure and report impact
Collaborate with GCM Business Management on strategy, growth, and business sustainment
Build and manage relationships across all organizational levels and serve as senior global interface with customer stakeholders
Help drive the GCM global strategic planning process and roadmap
Track, deliver, and measure strategic initiatives against customer goals
Implement a continuous auditing culture and drive performance across global sites through metric monitoring
Escalate risks and issues
Communicate across business units and organizational layers to gain feedback, buy-in, and alignment
Identify and implement best practices

Requirements

What you’ll need

7+ years’ experience in operational roles in the contract logistics industry
Demonstratable E2E experience across sales, strategy, consulting, and supply chain
Sufficient expertise within the account industry and high-level understanding of local market conditions
Business degree required
Master’s degree preferred
Third-party logistics experience preferred but not required
Fluent in English
Additional language skills highly beneficial
Ability to collaborate with operations teams and client representatives to troubleshoot and solve problems
Excellent verbal, written, and visual/presentation communication skills
Proven interpersonal skills to develop strong working relationships at all levels and geographies
Ability to influence, motivate, and inspire others
Ability to question and challenge existing ways of thinking and be proactive toward change
Entrepreneurial-minded self-starter capable of working under pressure in a fast-paced, dynamic, changing environment
Ability to work independently and proactively
Ability to think strategically and tactically to drive cross-functional initiatives
Excellent organizational skills and ability to multitask and prioritize
Program management mindset; results-oriented and able to meet timelines
Strong knowledge of Microsoft Office, especially Word, Excel, and PowerPoint

Benefits

Comp & perks

Benefits offerings with eligibility and coverage options through the DSV Benefits Showcase
Benefits, programs, and eligibility may vary by location and division
Equal employment opportunity protections
Special assistance or accommodation available during the hiring process