Senior Customer Enablement Manager, GCM

DSV - Global Transport and Logistics

. Act as a primary GCM point of contact for operational customer requests .

Posted 10/6/2026full-timeAustin • Texas • United StatesSenior💰 $102,000 - $127,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong operational management capabilities with a focus on customer relationship management, performance monitoring, and continuous improvement. Proficient in managing multiple priorities and collaborating across functional teams to achieve strategic objectives.

Highest-signal resume keywords

Operations ManagementCustomer Relationship ManagementOperational KPIs MonitoringProgram ManagementContinuous Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Supply Chain ManagementLogistics ManagementKey Account ManagementAnalytical CapabilityProblem-SolvingMicrosoft ExcelMicrosoft PowerPointContract LogisticsMulti-Site OperationsPerformance Measurement

Soft Skills

Strong Communication SkillsInterpersonal SkillsOrganizational SkillsResults-OrientedProactive

Industry Keywords

Operational PerformanceCustomer SLAsContinuous Improvement OpportunitiesOperational ReviewsStandardization of Processes

About the role

Key responsibilities & impact

Act as a primary GCM point of contact for operational customer requests
Provide GCM leadership with visibility into operational performance, risks and key activities
Build partnerships with regional and local operations leadership
Ensure GCM and customer requirements are understood, implemented and sustained
Monitor operational KPIs, customer SLAs and key performance trends across locations
Support weekly, monthly and quarterly customer and internal operational reviews
Drive follow-up and accountability for operational actions, service issues and customer commitments
Partner with operations to identify root causes, corrective actions and continuous improvement opportunities
Support implementation of new sites, customer programs, operational changes and account-level initiatives
Promote standardization of processes, tools and operating practices across the account
Collaborate with Customer Enablement, Business Management, CoE and other functional teams
Build and maintain relationships across DSV and the customer organization
Escalate operational risks or performance gaps appropriately
Support strategic initiatives and account roadmaps, tracking and measuring activities against customer objectives

Requirements

What you’ll need

Strong background in operations, supply chain, logistics, key account management or program management
Contract logistics and multi-site operational experience preferred
Demonstrated experience managing customer relationships and working across multiple functional and operational teams
Strong understanding of operational KPIs, service performance and continuous improvement
Strong communication and interpersonal skills with the ability to influence across organizational levels
Strong problem-solving and analytical capability
Ability to communicate clearly and effectively at both operational and executive levels
Results-oriented, proactive and comfortable working in a fast-paced customer environment
Strong organizational skills with a program-management mindset and ability to manage multiple priorities
Strong Microsoft Office skills, particularly Excel and PowerPoint
Light manual effort: occasional movement of items up to 20 lbs; frequent walking or standing
Sustained concentration and analytical effort
Willingness to travel regularly or work weekend/overnight shifts

Benefits

Comp & perks

Base pay range of $102,000.00–$127,000.00 USD annually
DSV benefits offerings, including eligibility, coverage options, and plan details, available through the DSV Benefits Showcase
Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws