Senior Customer Service Agent

DSV - Global Transport and Logistics

. Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handling .

Posted 9/15/2026full-timeSterling • Virginia • United StatesSenior💰 $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in customer service and communication, ensuring accurate handling of freight and associated paperwork. Capable of utilizing Windows OS, Word, and Excel for efficient data management and reporting.

Highest-signal resume keywords

Customer ServiceData EntryFreight MovementInterpersonal SkillsBackground Check Compliance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryFreight CodingInvoice ReconciliationAir Bill AuditingTyping 45 WPM

Soft Skills

Interpersonal Skills

Tools & Technologies

Windows OSMicrosoft WordMicrosoft Excel

Industry Keywords

Freight ManagementShipment TrackingCustomer RequirementsSpecial HandlingManifest Reconciliation

About the role

Key responsibilities & impact

Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handling
Interact with management and warehouse personnel to establish service criteria and meet customer requirements
Follow up with customers and other departments to resolve invoice problems and discrepancies
Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork requiring special handling
Accurately input into and retrieve information from the system
Audit air bills for completeness and accuracy; research and maintain air bill filings
Reconcile driver pickup and delivery manifests
Read, decode, and decipher freight coding to expedite freight movement and tracking
Record damaged shipments and misrouted freight on applicable reports

Requirements

What you’ll need

Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests
Proficient with Windows OS, Word, and Excel
Must be able to type 45 WPM
Good interpersonal skills required
High school diploma or equivalent required
Generally prefer 3-6 years of experience

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account DSV - Global Transport and Logistics Website LinkedIn All Job Openings 10,000+ employees Founded 1976 🚘 Automotive 🏥 Healthcare 💼 Consulting Automotive
Healthcare
Consulting DSV - Global Transport and Logistics is a global freight forwarding and logistics company providing air, sea, road and rail transport, contract logistics, warehousing and value-added supply-chain services. It operates a large worldwide network of offices and logistics facilities, offers digital tools and connectivity (myDSV, tracking, APIs/EDI) for booking and shipment visibility, and serves industry verticals such as healthcare, automotive, aerospace and consumer goods while pursuing sustainability and innovation initiatives. Senior Customer Service Agent 🔥 1 hour ago 🏢 Sterling – Onsite 💵 $24 / hour ⏰ Full Time 🟠 Senior 💝 Customer Support 👻 Ghost score 0% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handling
Interact with management and warehouse personnel to establish service criteria and meet customer requirements
Follow up with customers and other departments to resolve invoice problems and discrepancies
Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork requiring special handling
Accurately input into and retrieve information from the system
Audit air bills for completeness and accuracy; research and maintain air bill filings
Reconcile driver pickup and delivery manifests
Read, decode, and decipher freight coding to expedite freight movement and tracking
Record damaged shipments and misrouted freight on applicable reports 🎯 Requirements
Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests
Proficient with Windows OS, Word, and Excel
Must be able to type 45 WPM
Good interpersonal skills required
High school diploma or equivalent required
Generally prefer 3-6 years of experience Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Remote jobs Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources About us Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder API docs Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs