Senior Customer Service Representative – B-shift M-F 2PM-10:30PM

DSV - Global Transport and Logistics

. Provide and maintain effective customer service and satisfaction .

Posted 9/15/2026full-timeFort Wayne • United StatesSenior💰 $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively resolving shipment-related issues and facilitating communication between customers and departments. Proficient in data entry and auditing processes to ensure accuracy in freight movement and documentation.

Highest-signal resume keywords

Customer ServiceShipment TracingData EntryWindows OS ProficiencyInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Typing 45 WPMAuditing Air BillsReconciling ManifestsReading Freight CodingResearching Air-Bill Filings

Soft Skills

Good Interpersonal Skills

Tools & Technologies

Microsoft WordMicrosoft Excel

Industry Keywords

Customer SatisfactionFreight MovementInvoice ResolutionSpecial HandlingBackground Checks

About the role

Key responsibilities & impact

Provide and maintain effective customer service and satisfaction
Provide information to resolve customer shipment-related issues
Assist customers with pickup and delivery requests, shipment tracing, POD information, rate quotes, and special handling
Interact with management and warehouse personnel to establish service criteria and meet customer requirements
Follow up with customers and other departments to resolve invoice problems and discrepancies
Communicate with customers, coworkers, and other departments to facilitate freight movement and associated paperwork requiring special handling
Accurately input and retrieve information from the system
Audit air bills for completeness and accuracy; research and maintain air-bill filings
Reconcile driver pickup and delivery manifests
Read, decode, and decipher freight coding to expedite freight movement and tracking
Record damaged shipments and misrouted freight on applicable reports

Requirements

What you’ll need

Must pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests
Proficient with Windows OS, Word, and Excel
Able to type 45 WPM
Good interpersonal skills
High school diploma or equivalent required
Generally prefer 3–6 years of experience
Ability to perform all essential functions with or without reasonable accommodation

Benefits

Comp & perks

Benefits offerings available through the DSV Benefits Showcase, with eligibility, coverage options, and plan details varying by location and division
Reasonable accommodation assistance for candidates with disabilities