Senior Freight Forwarder, Air Import

. Act as the primary point of contact for clients and understand their shipping needs and requirements .

Posted 9/25/2026full-timePlainfield • United StatesSenior💰 $59,520 - $74,400 per yearWebsite

Tools & technologies

ERP

Key responsibilities & impact

Act as the primary point of contact for clients and understand their shipping needs and requirements
Provide proactive communication and updates on shipment status, delays, and issues
Coordinate transportation, including booking cargo space, arranging pickups, and managing shipping schedules
Ensure efficient routing and optimize freight movements to minimize costs and transit times
Prepare and manage bills of lading, customs declarations, and export/import permits
Ensure compliance with international trade regulations and customs requirements
Liaise with carriers, airlines, and transportation providers to negotiate rates, secure capacity, and resolve operational issues
Monitor carrier performance and service levels
Address transportation disruptions, including delays, damages, and customs clearance issues
Collaborate with internal and external stakeholders to find timely solutions
Provide exceptional customer service and promptly address client inquiries and concerns
Identify and mitigate transportation risks and implement contingency plans
Identify process improvements and efficiency gains in freight forwarding operations
Implement best practices and standard operating procedures to enhance service quality and profitability

What you’ll need

Bachelor's degree in business, logistics, or a related field is required
3-5 years of experience in freight forwarding, logistics, or a related field
Professional certifications in freight forwarding, such as IATA or NCBFAA, may be preferred
Experience managing a team and working with clients is preferred
Strong knowledge of international shipping regulations, INCO terms, and customs procedures
Proficiency in logistics software and systems, such as freight management platforms and ERP systems
Knowledge of air freight logistics and customs regulations
Understanding of trade laws and regulations
Fluency in English is required
Proficiency in Microsoft Office Suite
Experience with logistics software and systems is preferred

Comp & perks

Benefits offerings, including eligibility, coverage options, and plan details, available through the DSV Benefits Showcase
Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws