Senior Freight Forwarder – Air Import

DSV - Global Transport and Logistics

. Act as the primary point of contact for clients and understand their shipping needs and requirements.

Posted 10/30/2026full-timeIndianapolis • United StatesSenior💰 $59,520 - $74,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in freight forwarding operations, including compliance with international shipping regulations and customs procedures. Proficient in logistics software and systems, with a strong focus on client communication and service excellence.

Highest-signal resume keywords

Freight Forwarding ExperienceInternational Shipping Regulations KnowledgeLogistics Software ProficiencyTeam Management ExperienceCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Freight ManagementCustoms DeclarationsBills Of Lading PreparationExport/Import Permits ManagementRouting OptimizationTransportation CoordinationRisk MitigationProcess ImprovementNegotiation SkillsOperational Issue Resolution

Soft Skills

Proactive CommunicationCollaborationProblem-SolvingClient Relationship ManagementAdaptability

Tools & Technologies

Logistics SoftwareERP SystemsMicrosoft Office Suite

Certifications & Qualifications

IATA CertificationNCBFAA Certification

Industry Keywords

Freight ForwardingLogisticsInternational TradeCustoms ComplianceINCO Terms

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Act as the primary point of contact for clients and understand their shipping needs and requirements.
Provide proactive communication and updates on shipment status, delays, and issues.
Coordinate transportation, including booking cargo space, arranging pickups, and managing shipping schedules.
Ensure efficient routing and optimization of freight movements to minimize costs and transit times.
Prepare and manage bills of lading, customs declarations, and export/import permits.
Ensure compliance with international trade regulations and customs requirements.
Liaise with carriers, airlines, and transportation providers to negotiate rates, secure capacity, and resolve operational issues.
Monitor carrier performance and service levels.
Address transportation disruptions such as delays, damages, and customs clearance issues.
Collaborate with internal and external stakeholders to find timely and effective solutions.
Provide exceptional customer service and maintain client satisfaction and loyalty.
Identify and mitigate transportation risks and implement contingency plans.
Identify process improvements and efficiency gains in freight forwarding operations.
Implement best practices and standard operating procedures to improve service quality and profitability.

Requirements

What you’ll need

A Bachelor's degree in business, logistics, or a related field is required for this position.
3-5 years of experience in freight forwarding, logistics, or a related field.
Professional certifications in freight forwarding, such as from the International Air Transport Association (IATA) or the National Customs Brokers and Forwarders Association of America (NCBFAA), may be preferred.
Experience managing a team and working with clients is preferred.
Strong knowledge of international shipping regulations, INCO terms, and customs procedures.
Proficiency in logistics software and systems, such as freight management platforms and ERP systems.
Fluency in English is required.
Proficiency in Microsoft Office Suite.
Experience with logistics software and systems is preferred.

Benefits

Comp & perks

Benefits offerings, including eligibility, coverage options, and plan details, available through the DSV Benefits Showcase
Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws
Equal employment opportunity protections
Special assistance or accommodation available during the employment process