Senior Manager, Implementation, Supply Chain Solutions

DSV - Global Transport and Logistics

. Manage and lead successful Supply Chain Solutions customer implementations and post-implementation support .

Posted 11/5/2026full-timeItasca • Illinois • United StatesSenior💰 $130,000 - $170,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Supply Chain Solutions implementations and providing customer support, with a strong focus on troubleshooting application issues and enhancing operational strategies. Proficient in analyzing customer KPIs and collaborating with cross-functional teams to align product goals with business development.

Highest-signal resume keywords

Supply Chain ManagementCustomer Implementation ManagementMicrosoft Office Suite ProficiencyAnalytical Problem-SolvingInterpersonal Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Supply Chain Solutions ManagementApplication TroubleshootingClient Configuration ManagementData Integration ReviewQuality Assurance Testing

Soft Skills

Exceptional Interpersonal SkillsExceptional Analytical SkillsExceptional Problem-Solving SkillsExceptional Communication Skills

Certifications & Qualifications

Bachelor’s Degree or Equivalent

Industry Keywords

Customer SupportDigital ProductsBusiness DevelopmentOperational ObjectivesPerformance Metrics

About the role

Key responsibilities & impact

Manage and lead successful Supply Chain Solutions customer implementations and post-implementation support
Coordinate with internal and external IT teams
Interact with Digital Products management and provide input on application enhancements
Manage client configurations
Provide internal and external customer support
Troubleshoot application and integration issues
Manage client implementations, including SCM customer configuration
Plan and implement strategies and activities aligned with organizational and product goals
Attend and present at external customer and internal meetings to support business development
Respond to and follow up on SCS product and SCM functionality enquiries
Review and fine-tune implementation tools to improve onboarding processes
Gather input from origin and destination offices for Digital Products roadmap business requirements
Monitor and report customer KPIs for quarterly business review meetings
Lead training sessions for origin and destination locations
Partner with integration teams to troubleshoot integrations to and from SCM applications
Provide first-level technical and data support to FMS/OMS locations
Research second-level support issues with IT and Digital Products stakeholders
Review inbound and outbound data integration files
Participate in quality assurance testing for new releases and projects
Support Product Management and Sales Management with business plans, operational requirements, performance metrics, and stakeholder alignment

Requirements

What you’ll need

Bachelor’s degree or equivalent required
Exceptional interpersonal skills
Exceptional analytical skills
Exceptional problem-solving skills
Exceptional communication skills
Fluent in English (oral and written)
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
Generally, 3-6 years of related management experience preferred
Ability to work on complex problems requiring in-depth evaluation of various factors
Ability to exercise judgment within broadly defined practices and policies
Ability to manage budgets, schedules, and performance requirements
Ability to interact regularly with senior management or executive levels
Ability to establish operational objectives and delegate assignments

Benefits

Comp & perks

Medical insurance
Prescription coverage
Dental insurance
Vision insurance
Life insurance
Flexible spending accounts
Health spending accounts
Short-term disability coverage
Long-term disability coverage
Wellness resources
401(k) plan with company-matching contributions up to 5%
Generous paid time off
Paid holidays
Additional floating holidays