Senior Operational Excellence Manager

DSV - Global Transport and Logistics

. Own regional implementation and operational management for a complex account across Road APAC .

Posted 10/19/2026full-timeSingapore • SingaporeSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in regional implementation and operational management within logistics and supply chain, focusing on end-to-end Road transport operations and governance. Proven ability to lead cross-functional initiatives, manage complex customer requirements, and drive continuous improvement while ensuring compliance with operational standards.

Highest-signal resume keywords

End-To-End Road Transport OperationsImplementation GovernanceOperational Performance ManagementStakeholder ManagementCrisis Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Implementation ManagementOperational DesignRoot-Cause AnalysisCapacity PlanningData ReportingKPI VisibilityContinuous ImprovementCross-Border ExecutionService ContinuityScope Change Assessment

Soft Skills

Collaborative LeadershipInfluencing SkillsNegotiation SkillsConflict ResolutionAnalytical Problem-Solving

Tools & Technologies

Transport Management SystemsControl Tower Platforms

Industry Keywords

LogisticsSupply Chain ManagementOperations ManagementComplex ImplementationCustomer RequirementsGovernance ComplianceMulti-Country ExperienceHigh-Demand Accounts

About the role

Key responsibilities & impact

Own regional implementation and operational management for a complex account across Road APAC
Lead the complete implementation and operations lifecycle from solution validation and planning through readiness, go-live, hypercare and steady-state performance
Serve as regional SPOC for the Global Account SPOC on implementation, operational performance, service continuity, risk and escalation topics
Lead implementation of new Road business scope with account, country, IT, procurement, quality and other functions
Convert customer requirements and global standards into regional and country operating models, implementation plans, SOPs, controls and handover requirements
Own governance covering scope clarification, resource and capacity alignment, operational design, system and data readiness, testing, training, cutover, go-live and transition
Ensure operational handover and acceptance criteria are completed before steady-state management
Act as first regional escalation layer, mobilise functions, establish recovery plans and drive issues to closure
Maintain escalation and crisis-management frameworks and communicate risks, decisions, dependencies and customer impacts
Coordinate cross-country responses to urgent and complex customer requirements
Lead regional implementation and operational reviews, tracking readiness, milestones, performance, failures, root causes, corrective actions, risks and dependencies
Drive standardisation, automation opportunities, KPI visibility, scalability and continuous improvement across countries
Ensure account requirements comply with DSV governance and legal, security, safety and compliance requirements
Own capacity planning, peak readiness, contingency planning and business continuity
Assess scope-change impacts and provide input on feasibility, resources, timelines, risks and service implications
Build trusted relationships across global, regional and country stakeholders and promote a one-team operating model

Requirements

What you’ll need

Bachelor's degree in logistics, supply chain management, operations management, engineering, business management, IT or an equivalent discipline
Strong knowledge of end-to-end Road transport and control tower operations, including cross-border and multi-country execution
Demonstrated experience in regional operations and complex implementation management for large customers
Experience with hyperscaler, technology or high-demand accounts is an advantage
Proven ability to lead cross-functional and cross-country initiatives in a matrix organisation without direct authority
Practical experience in implementation governance, operational performance management, escalation and crisis management, root-cause analysis and continuous improvement
Working knowledge of transport management systems, control tower platforms, data and KPI reporting
Strong understanding of operational, resource, capacity, system and service implications of customer requirements and scope changes
Results-driven, structured and highly accountable, with strong execution and follow-through
Calm and decisive under pressure, with ability to manage ambiguity, changing priorities and demanding stakeholders
Excellent stakeholder management, influencing, negotiation and conflict-resolution skills
Strong analytical and problem-solving capability
Clear, concise and confident communication in English
Customer-focused while maintaining operational discipline and governance
Collaborative leadership style and ability to build trust across cultures, countries and functions
Minimum 8 years of relevant experience in logistics, transport, operations, implementation or key account management, including regional or multi-country experience

Benefits

Comp & perks

Career growth and development opportunities
Trusted ownership and decision-making
Collaborative, transparent work culture
Opportunity to work with global, regional and country stakeholders
Work in a global transport and logistics company with colleagues in over 90 countries