Senior Operational Key Account Manager

DSV - Global Transport and Logistics

. Manage end-to-end logistics operations for key Defense/government clients, including air and sea freight forwarding, customs clearance, export/import control, and warehouse coordination .

Posted 9/24/2026full-timeAbu Dhabi • United Arab EmiratesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing logistics operations for Defense clients, ensuring compliance with international regulations and optimizing processes for air and sea freight. Strong relationship management and problem-solving skills are essential for maintaining customer satisfaction and operational excellence.

Highest-signal resume keywords

Logistics Operations ManagementAir And Sea Freight OperationsDefense Industry ExpertiseClient Relationship ManagementCompliance With International Regulations

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Logistics Software ProficiencyAir And Sea Freight OperationsCustoms ClearanceExport/Import ControlKPI MonitoringTender ManagementContract ManagementOperational Metrics AnalysisProcess OptimizationAttention To Detail

Soft Skills

Communication SkillsAnalytical AbilitiesProblem-Solving SkillsLeadership SkillsNegotiation Skills

Tools & Technologies

WMSTMSERPMS Office

Industry Keywords

Defense LogisticsMilitary OperationsMODGHQ-Controlled OperationsITARDGRClass 1 CargoGovernment RelationshipsCustoms AuthoritiesOperational Excellence

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Manage end-to-end logistics operations for key Defense/government clients, including air and sea freight forwarding, customs clearance, export/import control, and warehouse coordination
Develop and maintain relationships with key Defense accounts to ensure customer satisfaction and long-term partnerships
Coordinate with operations, customer service, finance, and compliance departments to ensure timely and accurate delivery services
Monitor KPIs, SLAs, operational metrics, and service levels; implement corrective actions as needed
Ensure compliance with international shipping regulations, documentation requirements, and company policies
Handle client escalations, provide solutions, and act as the main liaison between clients and operational teams
Support continuous improvement initiatives to optimize processes, reduce costs, and enhance service quality
Prepare regular management reports on account performance, operational challenges, and client feedback
Oversee scheduling, planning, and resource allocation for air and sea shipments
Perform other related duties and projects assigned by management to meet business needs

Requirements

What you’ll need

Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or related field
Proven experience in air and sea freight operations and oversized projects (charters, breakbulk)
Proficiency in logistics software (WMS, TMS, ERP) and MS Office
Extensive experience in the Defense industry, including military, MOD, and GHQ-controlled operations
Proven expertise in handling complex tenders for large defense/government customers
Experience in sales and providing solutions based on customer needs
Strong understanding of Defense air and sea freight operations and regulations, including Export Control, ITAR, MOD, and DGR (Class 1 cargo) awareness
Excellent Defense client relationship management and communication skills
Analytical and problem-solving abilities with attention to detail
Leadership and team coordination skills
Strong negotiation and contract management capabilities
Commitment to operational excellence, safety, and compliance
Knowledge of Defense operation processes involving pricing, shipment handling, approvals, and government relationships with customs authorities such as MOD and SIRA/GHQ

Benefits

Comp & perks

Global transport and logistics company with opportunities to grow your career
Collaborative environment with world-class team players
Inclusive workplace embracing different cultures and respecting individual dignity and rights