Senior Operational Key Account Manager, Global Ground Transportation

DSV - Global Transport and Logistics

. Coordinate ground transportation operations for an assigned portfolio of global technology customers across divisions and geographic regions .

Posted 11/7/2026full-timeLancaster • Texas • United StatesSenior💰 $115,000 - $135,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in coordinating complex transportation operations across global technology customers, with a strong focus on translating customer requirements into actionable operational plans and performance measures. Proven ability to lead cross-functional initiatives, manage service performance, and drive operational improvements while maintaining strong relationships with stakeholders.

Highest-signal resume keywords

Transportation Operations ManagementCustomer Operations CoordinationRoot Cause AnalysisLean Six Sigma CertificationOperational Performance Monitoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Supply Chain ManagementLogisticsOperational ReportingKPI ScorecardsGround Transportation OperationsFreight BrokerageFinal Mile ServicesService Performance ManagementOperational Process TranslationComplex Problem Solving

Soft Skills

Relationship BuildingInfluencing SkillsEffective CommunicationConflict ResolutionOrganizational Skills

Tools & Technologies

Transportation Management SystemsMicrosoft Office SuiteDashboardsScorecardsOperational Playbooks

Certifications & Qualifications

Lean Six SigmaProject Management Certification

Industry Keywords

Ground TransportationHigh-Tech CustomersData CentersEnhanced-Security OperationsService Commitments

About the role

Key responsibilities & impact

Coordinate ground transportation operations for an assigned portfolio of global technology customers across divisions and geographic regions
Establish and maintain a consolidated understanding of customer requirements, service commitments, operating models, and regional responsibilities
Align regional and divisional operational teams on service expectations, priorities, procedures, and customer requirements
Facilitate regular operational discussions to review performance, address challenges, and coordinate actions
Identify ownership, communication, and execution gaps and work with operational leaders to resolve them
Translate customer requirements and business changes into operational plans, procedures, responsibilities, and performance measures
Coordinate implementation of new lanes, service expansions, revised delivery requirements, and changes to transportation activities
Assess operational readiness, including capacity, processes, systems, training, and supporting resources
Incorporate customer security, shipment integrity, handling, and chain-of-custody requirements into operational procedures
Coordinate testing, launch preparation, and follow-up activities
Monitor global and regional performance against customer requirements, service commitments, and operational standards
Use dashboards, scorecards, and quality metrics to evaluate performance
Review trends, service failures, recurring exceptions, and regional variations to identify improvement priorities
Lead performance discussions and coordinate corrective action plans with owners, milestones, and success measures
Track improvement commitments through completion and verify effectiveness
Prepare operational updates and participate in customer business reviews
Communicate performance concerns, risks, and recommendations to global leadership
Serve as a global operational escalation point for assigned customer accounts
Coordinate responses to significant service disruptions, recurring issues, and operational concerns
Investigate root causes and establish immediate corrective actions and longer-term solutions
Monitor issues through resolution and incorporate lessons learned into procedures and future planning
Promote consistent service delivery and operational practices across regions while recognizing local requirements
Develop and maintain customer-specific SOPs, operational playbooks, process maps, and escalation procedures
Coordinate improvement initiatives with the Senior Operational Excellence Manager and Project Director
Build relationships with Operations, Commercial, Business Change Management, IT, Finance, Safety, Security, and other functions
Coordinate stakeholders across divisions and regions without direct reporting authority
Partner with customers, carriers, vendors, and external stakeholders
Travel to support operational reviews, customer meetings, implementations, site assessments, and stakeholder engagement
Perform other duties, responsibilities, and projects as assigned

Requirements

What you’ll need

Bachelor’s degree in Supply Chain Management, Logistics, Transportation, Business Administration, or a related field, or an equivalent combination of education and relevant experience
Minimum five (5) years of progressive experience in transportation operations, operational account management, logistics, supply chain, or a related field
Experience coordinating customer operations across multiple locations, business units, or geographic regions
Strong experience in trucking or ground transportation operations, including FTL, LTL, dedicated transportation, freight brokerage, asset-based operations, final mile, or related services
Experience translating customer requirements into operational processes and coordinating implementations or service changes
Experience managing service performance, customer escalations, root cause analysis, and corrective action planning
Ability to lead cross-functional initiatives and influence stakeholders without direct authority
Experience supporting international or global customer operations preferred
Experience supporting high-tech customers, technology infrastructure, data centers, high-value freight, specialized transportation, or enhanced-security operations preferred
Working knowledge of transportation management systems, operational reporting tools, and KPI scorecards
Lean Six Sigma, project management, or related professional certification preferred
Strong understanding of ground transportation operations and customer service requirements
Ability to coordinate complex customer operations across divisions, regions, and cultures
Strong operational judgment and problem-solving skills
Ability to translate customer expectations into clear actions, procedures, and accountabilities
Strong relationship-building and influencing skills
Ability to interpret performance data and drive practical operational improvements
Effective escalation management, conflict resolution, and follow-through
Clear written, verbal, presentation, and facilitation skills
Ability to communicate effectively with operational teams, customers, commercial partners, and senior leadership
Strong organization and documentation skills, with the ability to manage competing priorities
Ability to balance global consistency with regional operational requirements
Initiative and accountability for progressing issues and commitments through completion
Proficiency in Microsoft Office, including Excel, PowerPoint, Word, Outlook, and Teams
Flexibility to work across international time zones and accommodate customer requirements, escalations, and implementations
Ability to travel domestically and internationally as business needs dictate
Ability to follow site safety procedures and use required personal protective equipment when visiting operational facilities

Benefits

Comp & perks

Base pay range of $115,000.00–$135,000.00 annually
Benefits offerings, including eligibility, coverage options, and plan details, available through the DSV Benefits Showcase
Reasonable accommodations for qualified individuals with disabilities
Equal employment opportunity protections
Career development and advancement opportunities described through DSV’s careers messaging