Senior Operations

DSV - Global Transport and Logistics

. Provide excellent, efficient, and high-quality customer service .

Posted 11/9/2026full-timeNingbo • ChinaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service, compliance with SOPs, and effective communication with customers and departments. Proficient in processing documentation, invoicing, and utilizing Track and Trace systems to ensure operational efficiency.

Highest-signal resume keywords

Customer Service ExcellenceDocument VerificationShipment Booking ExecutionInvoicing and Job CostingTrack and Trace System Updates

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Document VerificationShipment Booking ExecutionInvoicingJob CostingCustomer Statistics PreparationWaybill ProcessingWarehouse Advice CreationTrucking Order ProcessingCredit VerificationCompliance with SOPs

Soft Skills

Effective CommunicationProblem-SolvingTeam CollaborationCustomer Inquiry HandlingFeedback Provision

Tools & Technologies

Track and Trace Systems

Industry Keywords

SOP ComplianceCustomer Service StandardsSubcontractor CoordinationShipping AdviceRegional Guidelines

About the role

Key responsibilities & impact

Provide excellent, efficient, and high-quality customer service
Complete daily business learning and follow-up
Follow local SOPs for business operations
Provide shipment charge quotations and handle customer inquiries
Check and verify documents for compliance with DSV standards and customer requirements
Implement supervisor-approved process and system improvements
Execute shipment bookings according to SOPs and quotations
Report irregularities and problems to supervisors
Provide feedback on subcontractor standards and services
Handle customer inquiries, complaints, claims follow-up, and credit verification
Coordinate with relevant departments on customer issues
Provide customers with pre-claim details and status updates
Prepare customer statistics and reports
Create and process waybills, warehouse advice, trucking orders, invoices, and other requested documents
Issue, verify, and post incoming invoices
Perform job costing
Update Track and Trace systems
Send shipping advice to overseas stations
Act as backup for the Assistant Supervisor/Supervisor
Complete additional assigned tasks and back up team members when necessary

Requirements

What you’ll need

Compliance with regional guidelines and company policies and procedures
Ability to follow local SOPs with shippers/consignees
Ability to provide quotations of charges
Ability to handle customer inquiries via phone, email, and face-to-face meetings
Ability to check and verify documents and perform due diligence
Ability to execute shipment bookings according to SOPs and quotations
Ability to identify and report irregularities or problems
Ability to handle inquiries, complaints, claims follow-up, credit terms, and credit status verification
Ability to coordinate with relevant departments and subcontractors
Ability to prepare customer statistics and reports
Ability to process waybills, warehouse advice, trucking orders, invoices, and other customer documents
Invoicing, invoice verification and posting, and job costing
Ability to update Track and Trace systems and send shipping advice to overseas stations
Ability to provide backup for supervisors and team members

Benefits

Comp & perks

Career growth and development opportunities
Opportunity to work with colleagues across over 90 countries
Trusted ownership, decision-making, and ability to act on ideas
Transparent communication and collaboration
Team-oriented culture with mutual support