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Senior Operations, Road Operations
DSV - Global Transport and Logistics. Manage and develop operational relationships with strategic customers within the Road Transportation business .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing operational relationships with strategic customers in road transportation, ensuring service delivery aligns with customer expectations while driving improvements in delivery performance and operational efficiency. Proficient in logistics operations, performance analytics, and compliance with transport regulations.
Highest-signal resume keywords
Logistics Operations ManagementKey Account ManagementTransportation Management Systems (TMS)Operational ReportingStakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Road TransportationPerformance AnalyticsOperational KPIsRoot Cause AnalysisCapacity PlanningService Level Agreements (SLAs)BudgetingForecastingDelivery Performance MonitoringOperational Procedures
Soft Skills
Strong CommunicationProblem-SolvingNegotiation SkillsOrganizational SkillsSelf-Motivated
Certifications & Qualifications
Bachelor's Degree in LogisticsBachelor's Degree in Supply Chain ManagementBachelor's Degree in Business Administration
Industry Keywords
Road Freight OperationsTransportation Service ProvidersCustomer ExperienceOperational RisksCompliance
About the role
Key responsibilities & impact- Manage and develop operational relationships with strategic customers within the Road Transportation business
- Act as the primary operational point of contact for assigned key accounts
- Build and maintain relationships with customers and internal stakeholders
- Ensure service delivery meets agreed customer expectations
- Conduct operational reviews and proactively address customer concerns
- Oversee daily transportation activities, deliveries, schedules, routes, and capacity
- Coordinate with transport planners, dispatch teams, driver management, and subcontractors
- Monitor shipment execution, vehicle utilization, delivery performance, and operational exceptions
- Resolve operational escalations, delivery delays, and service disruptions
- Monitor SLAs, operational KPIs, transportation costs, and account profitability
- Prepare and present operational performance reports to customers and management
- Identify service gaps, perform root cause analysis, and implement corrective actions
- Drive improvements in delivery performance, transport efficiency, and customer experience
- Support budgeting, forecasting, capacity planning, customer onboarding, new business implementation, and operational transitions
- Collaborate with sales, customer service, operations, finance, procurement, and other stakeholders
- Lead continuous improvement initiatives and maintain operational procedures and customer-specific SOPs
- Ensure compliance with road transport regulations, safety requirements, company policies, and contractual requirements
- Identify operational risks, implement mitigation measures, and ensure accurate documentation and timely claims resolution
Requirements
What you’ll need- Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field
- 5–7 years of experience in road transportation, logistics operations, or key account management
- Strong understanding of domestic and cross-border road freight operations
- Experience managing strategic customers and transportation service providers
- Knowledge of transportation management systems (TMS), operational reporting, and performance analytics
- Strong communication
- Problem-solving and negotiation skills
- Stakeholder management skills
- Strong organizational and follow-up skills
- Self-motivated, target-oriented, and comfortable working in a fast-paced environment
- Ability to work independently and collaboratively within a team
Benefits
Comp & perks- Career growth and development opportunities
- Opportunity to work for a global transport and logistics leader
- Trusted ownership and decision-making culture
- Collaborative team environment
- Transparency in communication and collaboration