Senior Operations Supervisor

DSV - Global Transport and Logistics

. Lead warehouse operations, multiple shifts, or larger teams .

Posted 11/12/2026full-timeMadison • Wisconsin • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading warehouse operations, managing labor scheduling, and ensuring compliance with safety and quality standards. Proficient in operational planning, performance metrics analysis, and continuous improvement initiatives.

Highest-signal resume keywords

Warehouse Operations LeadershipLabor Scheduling ManagementOperational Risk IdentificationMicrosoft Office ProficiencyForklift Training Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Logistics ManagementOperational OversightSpace UtilizationWMS Functions KnowledgeRF Scanner ExperienceSOP ExecutionKPI TrackingCost Control InitiativesMathematical SkillsContinuous Improvement Projects

Soft Skills

Leadership SkillsCommunication SkillsOrganizational SkillsAttention to DetailAdaptability

Certifications & Qualifications

Forklift Training CertificationAdvanced MHE Knowledge

Industry Keywords

Warehouse ManagementDistribution OperationsLogistics EnvironmentSafety StandardsOperational Performance

About the role

Key responsibilities & impact

Lead warehouse operations, multiple shifts, or larger teams
Provide advanced operational oversight and people leadership
Manage labor scheduling, space utilization, equipment, and manpower to meet operational, service, safety, and cost objectives
Serve as a key operational partner to the Operations Manager and act as backup when needed
Conduct staff meetings to review activities, plan workloads, and support continuous improvement
Inform management and client representatives of operational issues affecting service, safety, or cost
Coach, mentor, and guide Supervisors and lead team members
Support operational planning, staffing strategies, and workload forecasting
Identify operational risks, trends, and improvement opportunities and develop action plans
Ensure consistent execution of SOPs, safety standards, and quality requirements
Drive productivity, service, safety, and financial KPIs
Support cost control initiatives and lead continuous improvement projects
Act as an escalation point for complex employee relations, performance, and operational issues
Participate in workforce planning, succession planning, and talent development
Support implementation of new processes, systems, and client requirements
Communicate operational performance and risks to senior leadership and client representatives
Review operational data and metrics to guide decisions
Support audits, compliance reviews, and corrective action plans
Assist in physical operations as needed to ensure service continuity

Requirements

What you’ll need

High school diploma or general education degree (GED)
Minimum 5 years’ experience in a logistics, distribution, or relevant environment
Minimum 3 years of supervisory experience
Demonstrated experience leading complex operations, multiple teams, or shifts
Advanced MHE knowledge and certifications preferred
Satisfactory completion of a forklift training program
Proficient in Microsoft Office (Excel, Work, and PowerPoint)
Experience with RF scanners
Knowledge of WMS functions
English reading, writing, and verbal skills
Business communication skills
Basic to intermediate mathematical skills for verifying quantities, counting inventory, and handling, storing, and distributing products
Strong attention to detail and accuracy
Good organizational and personnel skills
Good written and oral communication skills
Good leadership, supervision, and planning skills
Ability to work flexible schedules, including nights and weekends, as required
Ability to participate in cross-training activities and provide backup support across areas/departments
Ability to adapt to change and work in a fast-paced environment
Ability to work mandatory or voluntary overtime as dictated by business needs
Ability to work in unregulated warehouse temperatures ranging from mild to moderate during warmer and colder months

Benefits

Comp & perks

Benefits offerings, including eligibility, coverage options, and plan details, available through the DSV Benefits Showcase
Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws