Senior System Specialist, WMS

DSV - Global Transport and Logistics

. Serve as the primary Level 1 support resource for WMS users .

Posted 11/9/2026full-timeLancaster • Texas • United StatesSenior💰 $80,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Warehouse Management Systems (WMS) support, including user management, troubleshooting, and training. Proficient in inventory management and operational analytics, with strong communication and problem-solving skills.

Highest-signal resume keywords

WMS ExperienceInventory ManagementTroubleshooting SkillsTraining and Coaching AbilityMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

WMSInventory ManagementTroubleshootingOperational AnalyticsEDI/API ConnectivitySOP DevelopmentUAT SupportData AnalysisRole Assignment ManagementSystem Defect Resolution

Soft Skills

Strong Communication SkillsProblem-Solving SkillsTraining AbilityLeadership Experience

Tools & Technologies

Blue YonderNGXDSAPRF ScannersLaptopsWMS PrintersAI Assistants

Industry Keywords

Warehouse OperationsDistribution EnvironmentHelp Desk ExperienceChange Request ProcessVendor Management

About the role

Key responsibilities & impact

Serve as the primary Level 1 support resource for WMS users
Manage WMS users, including role assignment, maintenance, and expiration
Support warehouse operations tasks including receiving, order fulfillment, and inventory discrepancies
Troubleshoot system slowness, unexpected error messages, hardware, network, and integration issues
Capture, track, resolve, and escalate system defects and support tickets
Support EDI/API connectivity and setup, including ASN/program interface issues
Develop and maintain SOPs and work instructions
Provide end-user support, identify training gaps, and train associates on WMS, RF devices, and tools
Coordinate with Learning and Development to maintain current training curricula
Support RF scanners, laptops, and WMS printers; work with vendors on maintenance, warranty exchange, and decommissioning
Provide subject matter feedback and manage direct reports as required for project deliverables
Support UAT and new-site implementation rollout cycles
Drive the WMS change request process and participate in global platform testing
Assess cost and level of effort for change requests with site management
Gather improvement ideas and analyze data to identify systemic bottlenecks
Partner with operations, IT, customers, vendors, and corporate stakeholders
Track trends, recommend solutions, support operational analytics, and produce actionable executive summaries

Requirements

What you’ll need

2+ years in a warehouse or distribution environment
2+ years of IT or help desk experience
WMS experience, preferably Blue Yonder, nGXD or SAP
Inventory management experience required
Previous lead or supervisory experience preferred
Strong troubleshooting and problem-solving skills
Microsoft Office proficiency
Familiarity with AI Assistants such as MS Co-Pilot, Claude, or ChatGPT
RF system and warehouse technology knowledge
Training and coaching ability
Strong communication skills
Ability to support regional satellite locations and travel 30–50%

Benefits

Comp & perks

Benefits offerings, including eligibility, coverage options, and plan details, available through the DSV Benefits Showcase
Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws
Equal employment opportunity and reasonable accommodation support