Senior System Specialist, WMS

DSV - Global Transport and Logistics

. Serve as the senior on-site systems expert for warehouse management systems and associated technologies .

Posted 10/23/2026full-timeWalton • Kentucky • United StatesSenior💰 $62,400 - $78,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Warehouse Management Systems (WMS) and associated technologies, with a strong focus on troubleshooting, user support, and training. Proven ability to collaborate with IT and operations stakeholders to drive system improvements and manage project deliverables.

Highest-signal resume keywords

WMS ExperienceTroubleshooting SkillsInventory ManagementTraining and Coaching AbilityMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

WMSBlue YonderSAPInventory ManagementTroubleshootingOperational AnalyticsSystem Improvement AnalysisEDI/API ConnectivityUser ManagementPerformance Troubleshooting

Soft Skills

Strong Communication SkillsProblem-Solving SkillsTraining AbilityCollaboration

Tools & Technologies

RF ScannersWMS PrintersLaptopsAI AssistantsMS Co-PilotClaudeChatGPT

Industry Keywords

Warehouse Management SystemsDistribution EnvironmentHelp Desk ExperienceUser Acceptance TestingChange Request Process

About the role

Key responsibilities & impact

Serve as the senior on-site systems expert for warehouse management systems and associated technologies
Provide primary Level 1 support for WMS users, including user management, operations task support, and performance troubleshooting
Capture, track, resolve, and escalate system defects and support tickets
Support EDI/API connectivity and customer interface issues
Maintain communication with corporate IT and operations stakeholders
Develop and maintain SOPs and work instructions
Provide end-user support, identify training gaps, and collaborate on training curricula
Train associates on WMS, RF devices, and tools
Support RF scanners, laptops, WMS printers, vendors, and hardware lifecycle activities
Troubleshoot network and integration issues
Provide subject matter feedback and manage direct reports as required for project deliverables
Support UAT and new site implementation rollouts
Drive the WMS change request process and participate in global platform testing
Intake and analyze system improvement ideas and systemic bottlenecks
Partner with operations, IT, and customers and escalate complex issues appropriately
Track trends, recommend solutions, support operational analytics, and prepare actionable executive summaries

Requirements

What you’ll need

2+ years in warehouse or distribution environment
2+ years of IT or help desk experience
WMS experience, preferably Blue Yonder or SAP
Inventory management experience required
Previous lead or supervisory experience preferred
Strong troubleshooting and problem-solving skills
Microsoft Office proficiency
Familiarity with AI Assistants such as MS Co-Pilot, Claude, or ChatGPT
RF system and warehouse technology knowledge
Training and coaching ability
Strong communication skills
Ability to travel 30–50% and potentially support regional satellite locations

Benefits

Comp & perks

Benefits offerings, including eligibility and coverage options, through the DSV Benefits Showcase
Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws
Equal employment opportunity protections
Special assistance or accommodation available through Human Resources