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Shipping and Receiving Clerk
DSV - Global Transport and Logistics. Process all customer orders in a timely and accurate manner .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in processing customer orders accurately and efficiently while maintaining effective communication and customer service skills. Capable of managing shipping documentation and coordinating with operations to ensure timely deliveries.
Highest-signal resume keywords
Customer Service SkillsOrder ProcessingData Entry and VerificationEffective Communication SkillsMicrosoft Office Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingData EntryMathematical SkillsShipping DocumentationRecord Keeping
Soft Skills
Effective CommunicationCustomer Interaction
Tools & Technologies
Office MachineryComputer EquipmentMicrosoft Office
Industry Keywords
Customer OrdersShipping and ReceivingDSV Work InstructionsInventory Management
About the role
Key responsibilities & impact- Process all customer orders in a timely and accurate manner
- Generate related paperwork and information required for customer orders
- Check orders for special requests and shipping paperwork
- Coordinate special and last-minute shipping requests with the operations department
- Prioritize customer orders according to scheduled pickup time or pier cutoff
- Furnish shipping and tracking information
- Respond to customer inquiries concerning receipts, shipments, and inventory counts
- Report customer feedback and signs of dissatisfaction to management
- Oversee order paperwork and maintain corresponding files
- Maintain a current and accurate DSV Work Instructions Manual
- Answer phone calls and operate office machines and computers
- Enter and verify data regarding customer orders, shipments, receipts, and adjustments
- Ensure the accuracy of receiving and shipping documents
- Gather and maintain shipping and receiving records
- Assist in resolving discrepancies
- Collect inbound freight documentation and route it to the proper record-keeping unit
- Comply with all DSV Work Instructions
- Provide backup support for other clerical positions as directed by management
Requirements
What you’ll need- High School education
- General office experience, including telephone techniques and computer skills in a customer service environment is required
- Effective communication skills
- Skills in operating office machinery
- English reading, writing, and verbal skills
- General mathematical skills
- General office knowledge
- Microsoft Office package experience is recommended
- Customer Service skills preferred
- Communication skills preferred
- Ability to use computer and telephone equipment
- Ability to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear
- Close vision and distance vision
Benefits
Comp & perks- Information regarding DSV’s benefits offerings is available through the DSV Benefits Showcase; benefits, programs, and eligibility may vary by location and division
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions