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Supervisor
DSV - Global Transport and Logistics. Manage shared customer service and operational email inboxes, ensuring timely responses and resolution of queries.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in logistics and supply chain operations, with a strong focus on customer service, effective communication, and operational efficiency. Proficient in managing customer inquiries, coordinating with transport and warehouse teams, and ensuring compliance with operational standards.
Highest-signal resume keywords
Logistics ExperienceCustomer Service SkillsWarehouse Management SystemsTransport Management SystemsMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingInventory ManagementCustoms DocumentationJob CostingOperational Record Maintenance
Soft Skills
Proactive CommunicationProblem ResolutionOrganizational SkillsAttention to DetailRelationship Building
Tools & Technologies
ERP PlatformsWarehouse Management SystemsTransport Management SystemsMicrosoft OutlookMicrosoft Excel
Certifications & Qualifications
Right-to-Work Checks5-Year Reference ChecksCriminal Record Checks
Industry Keywords
LogisticsTransportFreight ForwardingWarehousingSupply Chain Operations
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Manage shared customer service and operational email inboxes, ensuring timely responses and resolution of queries.
- Act as a key point of contact between customers, warehouse operations and transport teams.
- Liaise with the Warehouse Department regarding stock investigations, stock checks and inventory-related queries.
- Coordinate with the Transport Department to resolve delivery issues, provide status updates and arrange delivery booking slots.
- Plan and coordinate trailer movements to support operational requirements and customer expectations.
- Process and enter customer orders accurately within operational systems.
- Deliver a high standard of customer service through proactive communication and problem resolution.
- Prepare customs-related documentation to support import and export activities.
- Complete general administration tasks to support the efficient running of the operation.
- Produce accurate job costing information and maintain operational records.
- Prepare customer quotations and pricing information in line with business requirements.
- Ensure all activities are completed in accordance with company procedures and compliance standards.
- Support continuous improvement initiatives and contribute to operational excellence.
Requirements
What you’ll need- Previous experience within logistics, transport, freight forwarding, warehousing or supply chain operations.
- Strong customer service skills with a proactive and solution-focused approach.
- Excellent communication skills and the ability to build effective working relationships.
- Strong organisational skills with the ability to manage multiple tasks and priorities.
- High attention to detail and accuracy when handling operational documentation and data.
- Experience using warehouse management systems, transport management systems or ERP platforms would be advantageous.
- Good Microsoft Office skills, particularly Outlook, Excel and Word.
- Ability to work effectively within a fast-paced operational environment.
- Successful candidates must undergo necessary right-to-work checks.
- Certain sites require 5-years’ worth of referencing and criminal record checks.
Benefits
Comp & perks- Competitive Salary Package
- Enhanced Annual Leave Entitlement from your start, which increases with length of service.
- Salary Sacrifice Cycle Scheme
- Employee counselling, for support with physical and mental wellbeing
- Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover
- Opportunity to be a part of and grow within a driven and successful company