Supervisor, Control Tower Seafreight

DSV - Global Transport and Logistics

. Lead the Control Tower team daily, organize workload and ensure correct operational handling .

Posted 11/2/2026full-timeAntwerp • BelgiumMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in freight forwarding and logistics, with a strong focus on import and export operations, customer account management, and compliance with ISO standards. Proven ability to lead teams, coach colleagues, and implement process improvements while maintaining high data quality and effective communication across departments.

Highest-signal resume keywords

Freight Forwarding ExpertiseImport And Export OperationsTeam Leadership And CoachingCustomer Account ManagementAdvanced Excel Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Seafreight ExpertiseAnalytical SkillsProblem-Solving SkillsWMS Systems ExperienceIMDG/CODEX KnowledgeBENCR Knowledge

Soft Skills

Customer-OrientedClear CommunicationAbility To Work Under Pressure

Tools & Technologies

CW1Excel

Industry Keywords

ISO 9001ISO 14001DSV ComplianceSOP CreationSafety And Security Requirements

About the role

Key responsibilities & impact

Lead the Control Tower team daily, organize workload and ensure correct operational handling
Coach colleagues and support onboarding and training of new team members
Follow up on key account customers and act as escalation point for specific or complex cases
Evaluate import and export processes and propose improvements to management
Collaborate with Sales, Customer Care, Procurement and other departments
Monitor invoicing, data quality and monthly closing process
Document and report handled cases
Prepare for and participate in customer meetings
Create and maintain SOPs for customers and DSV colleagues
Ensure customer-specific operating procedures are followed
Apply DSV Compliance requirements and ensure alignment with ISO 9001, ISO 14001, DSV Code of Conduct, and Safety & Security requirements

Requirements

What you’ll need

Higher education degree in freight forwarding/logistics, or equivalent level through relevant professional experience
Solid seafreight expertise and good understanding of import and export operations
Experience guiding, coaching or leading colleagues and organizing a team effectively
Customer-oriented and comfortable taking ownership of key accounts and escalations
Strong analytical and problem-solving skills
Hands-on, result-oriented approach
Ability to work accurately and remain effective when priorities change or pressure increases
Good command of Dutch, English and French
Advanced digital skills, including strong Excel knowledge
Experience with WMS systems and CW1
Knowledge of or training in IMDG/CODEX and BENCR is an asset
Clear communication and ability to share knowledge and work with colleagues across different teams and cultures

Benefits

Comp & perks

Plenty of opportunities for further professional growth and development, including internationally
Direct and open corporate culture
Permanent contract
Attractive package of fringe benefits
Challenging job in an international environment