Supervisor, CSR

DSV - Global Transport and Logistics

. Supervise labor management and daily inbound, outbound, product slotting, and customer communication activities .

Posted 10/17/2026full-timeLancaster • Texas • United StatesMid-LevelSenior💰 $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in logistics and distribution management, including labor scheduling, staff training, and operational efficiency. Proficient in Microsoft Office and WMS functions, with strong leadership and communication skills to drive team performance and customer satisfaction.

Highest-signal resume keywords

Logistics ManagementStaff Training and DevelopmentMicrosoft Office ProficiencyWMS KnowledgeSupervisory Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Labor SchedulingWarehouse OperationsForklift OperationRF ScannersMathematical SkillsPerformance AppraisalsCost-Saving MeasuresInventory VerificationOperational EfficiencySOP Implementation

Soft Skills

Attention to DetailOrganizational SkillsLeadership SkillsCommunication SkillsProblem-Solving Skills

Certifications & Qualifications

Forklift Training ProgramMHE Certification

Industry Keywords

LogisticsDistributionWarehouse ManagementCustomer CommunicationKPI Management

About the role

Key responsibilities & impact

Supervise labor management and daily inbound, outbound, product slotting, and customer communication activities
Plan labor scheduling, space utilization, equipment, and manpower
Hire and train staff, assign daily work, conduct performance appraisals, address performance issues, and resolve problems
Supervise receiving, warehousing, and shipping operations under the Operations Manager or Distribution Center Manager
Conduct staff meetings and support continuous improvement
Keep senior management and client representatives informed of critical operational issues
Develop and implement systems and procedures for safe, profitable operations
Manage operations to meet productivity, service, quality, KPI, and cost objectives
Implement and report cost-saving measures and suggest operational efficiencies
Provide direction and support to Human Resources, including hiring, training, professional development, promotions, and wage-increase recommendations
Train and evaluate warehouse staff and assess trainee progress
Review work orders, arrival notices, customer instructions, priorities, resources, warehouse space, supplies, equipment, and staffing needs
Assign duties and supervisory responsibilities to warehouse staff and team leads
Monitor job quantity and quality, provide guidance, and report progress or problems to the Manager
Assist with physical operations as needed
Maintain team motivation and customer satisfaction
Support and train team members on corporate and client SOPs
Participate in performance reviews and provide growth and development opportunities

Requirements

What you’ll need

High school diploma or GED required
3 years’ experience working in a logistics, distribution, or relevant environment
1 year of experience in a supervisory role
Satisfactory completion of a forklift training program
Proficiency in Microsoft Office, including Excel, Word, and PowerPoint
Experience with RF scanners
Knowledge of WMS functions
English reading, writing, and verbal skills
Business communication skills
Basic to intermediate mathematical skills for verifying quantities, counting inventory, and related duties
Strong attention to detail and accuracy
Good organizational and personnel skills
Good written and oral communication skills
Good leadership, supervision, and planning skills
Ability to work flexible schedules, including nights and weekends, as required
Ability to work overtime as dictated by the business
Ability to work in unregulated warehouse temperatures during warmer and colder months
Ability to perform required physical tasks, including bending, walking, standing, sitting, lifting/carrying and pushing/pulling 11–20 pounds, reaching above the shoulder, squatting, and kneeling
Preferred: prior MHE certification or knowledge of basic MHE operation

Benefits

Comp & perks

Base pay of $80,000 annually
Reasonable accommodations for qualified individuals with disabilities
Cross-training opportunities to improve knowledge across multiple areas/departments
Professional development opportunities for team members