Supervisor, Customer Service

DSV - Global Transport and Logistics

. Manage day-to-day activities of the customer service department .

Posted 9/24/2026full-timeLancaster • Texas • United StatesJuniorMid-Level💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and management skills in customer service and logistics, with a focus on team development, performance management, and process improvement. Proficient in data analysis and communication, ensuring effective collaboration across departments to meet customer service KPIs.

Highest-signal resume keywords

Customer Service ManagementLogistics ExperienceTeam LeadershipData AnalysisWMS Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Logistics ManagementCustomer ServiceData CaptureProcess ImprovementAnalytical SkillsMathematics FoundationSOP MaintenanceProject ManagementPerformance FeedbackMulti-language Knowledge

Soft Skills

Excellent CommunicationConflict ResolutionCollaborationTactful Client InteractionPositive Customer Service Image

Tools & Technologies

MS OfficeExcelWordOutlookWMS

Certifications & Qualifications

High School Diploma or GED

Industry Keywords

Supply Chain Management3PL EnvironmentTransportationRegulatory ComplianceWarehouse Operations

About the role

Key responsibilities & impact

Manage day-to-day activities of the customer service department
Train customer service representatives on daily operations
Develop and maintain positive customer relationships
Communicate with customers, vendors, and team members
Ensure accurate data capture and system entry
Use data and problem-solving skills to resolve internal team, customer service, and vendor issues
Identify internal and customer process improvements
Develop and promote a team environment
Manage associate performance feedback, training, mentoring, and progression development
Assist with implementation and testing of new account start-ups
Support teams located at customer sites
Support presentations for new customer sales, implementations, and customer visits
Present data and findings to customers
Review, update, and maintain SOPs
Meet or exceed customer service team KPIs
Conduct project work as required
Ensure direct reports deliver projects within scope, on time, and to customer expectations
Manage team vacation schedules and workload to assist with project prioritization
Make employment decisions regarding staff and manage performance
Work hours outside the set schedule when dictated by business needs
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or GED required
Minimum 2 years in transportation/supply chain management in a 3PL environment
Minimum 2 years of successful management experience in logistics, customer service, or a related field
Ability to work in unregulated warehouse temperatures during warmer and colder months
Basic knowledge of WMS (Warehouse Management Systems)
Proficiency in MS Office applications, including Excel, Word, and Outlook
English reading, writing, and verbal skills
Analytical ability and a solid mathematics foundation
Excellent communication skills and ability to deal with clients tactfully and efficiently
Ability to collaborate cross-functionally with warehouse, transportation, and sales teams
Clear and articulate phone and in-person communication, strong writing, and presentation abilities
Ability to handle conflict and pressure, prioritize tasks, and maintain a positive customer service image under difficult conditions
General understanding of supply chain management and logistics, including regulatory compliance
Four-year college degree preferred; equivalent experience or combination of education and experience considered
Five years’ leadership experience in logistics/distribution/supply chain preferred
Multi-language knowledge preferred
Ability to lift, carry, push, and pull 21–50 pounds
Ability to reach above shoulder, reach outward, squat, or kneel