Supervisor, Dispatch – Road Transport

DSV - Global Transport and Logistics

. Serve as back-up to the Manager and provide operational leadership Monday through Friday .

Posted 9/15/2026full-timeFort Worth • Texas • United StatesMid-LevelSenior💰 $68,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong operational leadership in transportation and logistics, with expertise in DOT, FMCSA, and HOS regulations. Proficient in managing dispatch operations, enhancing performance metrics, and fostering a positive work culture.

Highest-signal resume keywords

Transportation Management Systems (TMS)DOT, FMCSA, and HOS RegulationsOperational KPI MonitoringLeadership and Team DevelopmentBilingual English/Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Dispatch OperationsRoute PlanningDriver UtilizationPerformance ManagementLoad Tracking SystemsFreight BrokerageLast-Mile Delivery ExperienceCoaching and FeedbackTimesheet ApprovalAccident Investigation

Soft Skills

Strong CommunicationProblem-SolvingLeadershipTeam CollaborationPositive Work Culture Maintenance

Tools & Technologies

ELDsRouting ToolsMicrosoft Office (Excel, Word, PowerPoint)

Certifications & Qualifications

High School Diploma or GED

Industry Keywords

TransportationLogisticsDispatch OperationsFleet OperationsCustomer Retention

About the role

Key responsibilities & impact

Serve as back-up to the Manager and provide operational leadership Monday through Friday
Lead, coach, develop, and schedule dispatchers and operators for weekend operations
Ensure freight assignments, routing, and driver dispatch are executed safely and efficiently
Oversee route planning, driver utilization, Hours of Service compliance, and timeline adherence
Communicate with customers, brokers, and internal teams to ensure on-time pickups and deliveries
Monitor and improve operational KPIs, including on-time percentage, driver utilization, deadhead, and dwell time
Support driver performance management, including service issues, attendance, and safety compliance
Coordinate with maintenance to ensure equipment availability and readiness
Participate in accident and incident investigations and collaborate with Safety on follow-up actions
Lead dispatch huddles, operational updates, and communication with drivers and support staff
Address escalations to ensure weekend operational continuity
Work with Road Management on productivity targets and dispatch reporting
Partner with Sales to support customer retention and identify operational opportunities
Assist with settlement disputes, documentation accuracy, and load tracking issues
Oversee drivers, dispatchers, and operational support personnel
Approve timesheets, PTO requests, and daily schedule assignments
Conduct coaching, feedback, and performance evaluations
Support corrective actions and participate in interviewing and hiring decisions
Maintain a positive work culture and ensure compliance with company policies
Perform additional duties and special projects as assigned

Requirements

What you’ll need

High school diploma or GED
3+ years of transportation, logistics, or dispatch operations experience
2+ years of experience supervising drivers, dispatchers, or fleet operations
Strong knowledge of DOT, FMCSA, and HOS regulations
Experience using TMS systems, ELDs, routing tools, and load tracking systems
Strong communication, leadership, and problem-solving skills
Ability to lead operations during non-standard hours, including weekend/transition days
Preferred: Bachelor’s degree in Supply Chain, Business, Logistics, or related field
Preferred: 5+ years of transportation operations or dispatch experience
Preferred: 3+ years supervising teams in a logistics or trucking environment
Preferred: White glove, last-mile, or VAD delivery experience
Preferred: Freight brokerage experience
Preferred: Bilingual English/Spanish
Business fluent in English
Highly proficient in Microsoft Office software, including Excel, Word, and PowerPoint
Experience with Transportation Management Systems and ELDs
Ability to travel by land, air, or sea as needed
Ability to perform the stated physical duties, including reaching, stooping, kneeling, crouching, talking, hearing, and using computer and telephone equipment

Benefits

Comp & perks

Base pay range of $68,000–$75,000
Benefits offerings available through the DSV Benefits Showcase; eligibility, coverage options, and plan details may vary by location and division
Reasonable accommodations may be made for individuals with disabilities