Supervisor, Ocean Export, Air & Sea

DSV - Global Transport and Logistics

. Lead and manage the day-to-day operations of the Ocean Export department .

Posted 9/22/2026full-timeCape Town • South AfricaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing ocean export operations, ensuring compliance with industry regulations, and driving team performance to meet customer expectations. Proficient in evaluating service levels, improving operational efficiencies, and maintaining strong customer relationships.

Highest-signal resume keywords

Ocean Freight ForwardingSupervisory ExperienceKnowledge of IncotermsHazardous Goods ManagementOperational Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Export Shipment ProcessingPerformance MonitoringData Quality ManagementOperational GovernanceContinuous ImprovementMetric Performance EvaluationService Level Agreement ManagementCustomer Relationship ManagementProcess ComplianceOperational Efficiency Improvement

Soft Skills

Excellent Communication SkillsGood Planning SkillsSelf-Management Skills

Industry Keywords

Ocean ExportInternational Freight ForwardingTransport ProvidersSLA and KPI CommitmentsCustomer ExpectationsOperational MetricsBusiness GrowthTeam PerformanceException ReportingCareer Development

About the role

Key responsibilities & impact

Lead and manage the day-to-day operations of the Ocean Export department
Ensure export shipments are processed efficiently, accurately, and in accordance with customer requirements, company procedures, and industry regulations
Provide operational leadership and drive team performance
Maintain service quality and achieve departmental objectives and customer expectations
Build and maintain relationships with customers, carriers, overseas offices, transport providers, and internal stakeholders
Monitor performance and ensure SLA and KPI commitments are met
Identify opportunities for continuous improvement, operational efficiencies, and business growth
Run daily exception reports and manage issues with staff
Manage productivity and internal and external metrics daily, weekly, and monthly
Evaluate service levels and drive metric performance
Manage customer relationships and service delivery
Ensure process compliance, data quality, and operational governance
Process ocean export shipments end to end
Support sales in achieving growth targets
Support operations with queries and manage customer expectations
Identify and target opportunities for improved efficiencies
Identify problems in project design and evaluate alternative methods
Directly supervise staff
Ensure accurate and timely reporting
Improve operational processes and efficiency
Manage new processes or system developments with operations
Manage staff and career development to support retention and progression

Requirements

What you’ll need

Grade 12
Minimum 7 years’ experience in ocean freight forwarding Import and Export
Minimum 2 years in a supervisory role
Own Transport
Ability to work overtime / after hours when required
Knowledge of current Incoterms
Knowledge of international freight forwarding
Excellent communication skills
Good planning and self-management skills
Knowledge of Hazardous/Dangerous Goods

Benefits

Comp & perks

No specific benefits or compensation extras stated
Potential career development and progression within the organization
Collaboration in a dynamic, inclusive, forward-thinking global logistics company