Supervisor, Quality – Training

DSV - Global Transport and Logistics

. Support warehouse quality programs and coordinate and deliver DSV- and client-required training courses .

Posted 11/5/2026full-timeLancaster • United StatesJuniorMid-Level💰 $66,528 - $83,160 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in quality management systems, including ISO 9001:2008 compliance, and possesses strong training and development skills to enhance workforce capabilities. Proficient in managing audits, compliance strategies, and continuous improvement initiatives within a warehouse environment.

Highest-signal resume keywords

ISO 9001:2008 ComplianceTraining Development and DeliveryAudit CoordinationContinuous Improvement ManagementMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality Management SystemsCompliance StrategiesForklift OperationRF ScannersWMS FunctionsDocument ControlTraining Program DevelopmentMathematical SkillsChange Control ProcessesRoot Cause Analysis

Soft Skills

Attention to DetailOrganizational SkillsLeadership SkillsCommunication SkillsAdaptability

Certifications & Qualifications

MHE CertificationForklift Training Certification

Industry Keywords

Warehouse Quality ProgramsContinuous Improvement ActivitiesSafety InspectionsInternal AuditsTraining Matrix Management

About the role

Key responsibilities & impact

Support warehouse quality programs and coordinate and deliver DSV- and client-required training courses
Report to the site Quality Manager
Support continuous improvement activities, document controls, and ISO activities
Assist with site procedures, work instructions, safety incident investigations, safety inspections, and audits
Maintain compliance with international, industry, and customer-specific quality standards
Analyze product and service issues and determine root causes
Manage and communicate change control processes across departments
Coordinate internal and external audits and maintain the internal quality audit system
Assist with implementation and monitoring of quality systems, including ISO 9001:2008 compliance
Establish, implement, and evaluate quality management system metrics
Provide guidance to customer service and quality departments on problem solving and improvement opportunities
Manage customer-driven continual improvement roadmaps and drive continuous improvement programs
Develop and conduct training on the quality system and related topics
Oversee document control, controlled documents, change notifications, and Quality Management System follow-up
Develop and implement administrative systems for record management, traceability, and trend reporting
Facilitate shift training on safety, operations, quality, standard updates, and procedure updates
Implement on-the-job training programs and conduct and supervise employee training and development
Plan and deliver OJT courses in consultation with department heads
Maintain training information in the training matrix
Ensure safety and training programs meet regulatory, DSV, and client requirements
Keep site programs audit-ready for ISO client and 5-Star DSV requirements
Maintain equipment and materials used for training delivery and measurement
Manage equipment operator training, certifications, documentation, and record keeping
Evaluate associate skill levels, identify gaps, and retrain associates on updates
Keep staffing changes reflected in databases and training files
Communicate information to the manager
Perform other assigned duties and work mandatory or voluntary overtime as dictated by business needs

Requirements

What you’ll need

Must have a high school diploma
Minimum of 2 years of supervisor experience working in training and/or warehousing
Prior experience in developing and implementing compliance strategies and plans
Preferred: Prior MHE certification / knowledge of basic MHE operation
Satisfactory completion of a forklift training program
Proficient in Microsoft Office (Excel, Work, and Power Point)
RF Scanners
WMS functions
English (reading, writing, verbal)
Business communication
Basic to intermediate mathematical skills to verify quantities, count inventory, or perform related duties
Strong attention to detail and accuracy
Good organizational and personnel skills
Good written and oral communication skills
Good leadership, supervision, and planning skills
Able to work flexible schedules, including nights and weekends, as required by the operation
Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment
Must be able to work in unregulated warehouse temperatures
Ability to lift/carry and push/pull 11–20 pounds
Ability to bend, walk, stand, sit, reach above shoulder, squat, or kneel

Benefits

Comp & perks

Base pay range of $66,528.00–$83,160.00 annually
Benefits offerings, including eligibility, coverage options, and plan details, available through the DSV Benefits Showcase
Reasonable accommodations for qualified individuals with disabilities
Equal employment opportunity protections