Team Lead

DSV - Global Transport and Logistics

. Lead and supervise coordinators handling customer service, inbound, outbound and returns .

Posted 9/30/2026full-timeDubai • United Arab EmiratesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in fashion logistics operations, including team leadership, inventory control, and e-commerce fulfillment processes. Proficient in managing customer service issues, stock movements, and operational communications within the supply chain.

Highest-signal resume keywords

Fashion Logistics OperationsTeam LeadershipWMS SystemsE-Commerce Fulfillment ProcessesInventory Control

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inventory ControlE-Commerce FulfillmentStock ManagementReturns ManagementOperational CoordinationCustomer ServiceData ReportingProcess ImprovementSeasonal Stock ReclassificationDelivery Management

Soft Skills

CoachingCommunicationProblem-SolvingEscalation ManagementTeam Development

Tools & Technologies

WMS SystemsMS Excel

Industry Keywords

Fashion LogisticsRetail OperationsSupply Chain ManagementVisual MerchandisingClient SOPs

About the role

Key responsibilities & impact

Lead and supervise coordinators handling customer service, inbound, outbound and returns
Allocate workloads based on store launches, visual merchandising campaigns, peak seasons, promotions and e-commerce cut-offs
Act as the first escalation point for operational and customer issues
Coach and develop team members on fashion logistics processes and client SOPs
Ensure shift coverage aligned with delivery waves and courier cut-off times
Coordinate inbound flows from suppliers, distribution centers, stores and customers
Manage seasonal collections, high-value garments and accessories, hanging garments, returns and reverse logistics
Coordinate store replenishment, mall deliveries, urgent transfers and stock balancing
Manage e-commerce order flows, courier collections, failed deliveries, return pick-ups and delivery KPIs
Serve as the operational contact for the fashion brand’s supply chain and retail teams
Communicate delays, stock discrepancies and delivery risks
Handle complaints and service recovery within authority limits
Ensure accurate stock movements in WMS and timely system confirmations
Support cycle counts, seasonal stock reclassification and obsolete or slow-moving stock management
Prepare and review inbound/outbound, fulfillment, e-commerce, returns and inventory accuracy reports
Ensure adherence to client SOPs, brand handling standards, security and loss-prevention procedures
Identify process gaps and improvement opportunities
Escalate major risks to the Supervisor when required

Requirements

What you’ll need

Diploma or bachelor’s degree preferred
Minimum 3–5 years in fashion or retail logistics operations (mandatory)
Strong understanding of seasonal fashion cycles, store replenishment models and e-commerce fulfillment processes
Experience with WMS systems and MS Excel reporting
Prior team leadership or shift-in-charge experience preferred
Knowledge of inbound, outbound, returns, customer service, inventory control and transport coordination processes

Benefits

Comp & perks

Full-time employment
Opportunity to work for a global transport and logistics company
Career growth opportunities
Dynamic environment built on collaboration, accountability and action
Inclusive workplace embracing different cultures and respecting individual dignity and rights