Team Lead

DSV - Global Transport and Logistics

. Lead and coordinate daily, weekly, and monthly operational activities to maximize site performance .

Posted 10/22/2026full-timePointe-Claire • CanadaSenior💰 CA$27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and team development capabilities while effectively managing operational activities and customer service initiatives. Proficient in implementing process improvements and utilizing performance metrics to enhance operational efficiency in logistics and warehouse environments.

Highest-signal resume keywords

Customer Service ManagementOperations ManagementTeam LeadershipWarehouse Management Systems (WMS)Continuous Improvement Process (CIP)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operations ManagementWarehouse Management Systems (WMS)Performance Metrics DevelopmentInventory ManagementProcess Improvement Implementation

Soft Skills

LeadershipCoachingCommunicationProblem-SolvingTime Management

Tools & Technologies

Microsoft Office Applications

Industry Keywords

LogisticsDistribution3PLPublic WarehousingStandard Operating Procedures (SOPs)

About the role

Key responsibilities & impact

Lead and coordinate daily, weekly, and monthly operational activities to maximize site performance
Ensure customer contract requirements, initiatives, special processes, and data requests are executed accurately and within required timelines
Serve as the primary point of contact for customer support teams
Manage implementation of new or revised processes
Resolve and escalate critical customer service issues while maintaining customer relationships
Manage, coach, and develop support staff through training, mentoring, and performance management
Administer training programs and identify employee development opportunities
Communicate, implement, and enforce company policies and operational procedures
Complete employee performance reviews and support individual development plans
Collaborate with operational managers to deliver value-added services
Develop departmental goals, KPIs, and individual objectives
Participate in management meetings and customer committees
Lead Continuous Improvement Process (CIP) workshops and implement action plans
Ensure departmental processes support operational strategies and customer expectations
Develop, maintain, and update Standard Operating Procedures (SOPs)
Deliver customer satisfaction while meeting contractual and operational requirements
Lead and develop a high-performing team
Achieve departmental performance targets and improve operational metrics

Requirements

What you’ll need

High school diploma or equivalent
Minimum of 1 year of customer service and operations management experience
Experience leading, coaching, and developing teams in a warehouse, logistics, distribution, or 3PL environment
Experience with Warehouse Management Systems (WMS)
Proficiency in Microsoft Office applications
Familiarity with public warehousing and third-party logistics (3PL) operations
Strong leadership, coaching, and team development skills
Excellent customer service and relationship management abilities
Strong communication and interpersonal skills
Ability to establish objectives, manage workloads, and prioritize competing demands in a fast-paced, time-sensitive environment
Experience developing and managing operational metrics and using performance data to drive continuous improvement
Strong analytical, problem-solving, and decision-making skills
Highly organized with excellent planning and time management abilities
Knowledge of warehouse operations, logistics, inventory management, and 3PL environments
Ability to implement process improvements and drive operational efficiency
Must be able to lift up to 40 lbs
Fluency in both English and French is considered an asset

Benefits

Comp & perks

Eligible benefits
Inclusive workplace and recruitment accommodations for persons with disabilities