Team Lead, Air Export

DSV - Global Transport and Logistics

. Oversee processing, movement, and monitoring of all shipments while in transit .

Posted 10/8/2026full-timeMilton • CanadaSenior💰 CA$53,540 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in supply chain logistics and freight forwarding, with a strong focus on compliance, operational efficiency, and customer service. Capable of leading teams, managing shipments, and implementing effective solutions to enhance productivity and meet company objectives.

Highest-signal resume keywords

Supply Chain LogisticsFreight Forwarding ExperienceLeadership and Management SkillsCustomer Service SkillsMicrosoft Office Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Shipment ManagementCost ContainmentProblem-SolvingAnalytical SkillsReport Preparation

Soft Skills

Interpersonal SkillsOrganizational SkillsTime ManagementAttention to DetailEffective Communication

Tools & Technologies

CargoWiseTango

Certifications & Qualifications

CIFFA CertificateDangerous Goods CertificationACR Designated Status

Industry Keywords

ComplianceKPI RequirementsCarrier SchedulesOperational CoverageHealth and Safety Objectives

About the role

Key responsibilities & impact

Oversee processing, movement, and monitoring of all shipments while in transit
Lead and direct day-to-day desk-level operations of the Operations Department
Manage and coordinate shipments daily
Ensure compliance with DSV corporate guidelines and government regulations
Establish and coordinate carrier schedules and tender shipments
Champion processes and procedures to meet or exceed company KPI requirements
Prepare and publish reports as requested
Mentor and train new staff
Act as the first escalation point for operational and customer service issues
Identify problems and implement appropriate solutions
Manage shipment cost containment, evaluate shipments, consolidate loads, and select cost-effective delivery methods
Communicate with customers regarding relevant issues and resolutions
Manage new account implementation from standard operating procedure through execution
Assign and manage workflow
Oversee team performance, staff development, recognition, guidance, and coaching
Work with management to improve department operations and productivity
Provide operational coverage when operators or supervisors are absent
Support quality, health, safety, environmental, and sustainability objectives
Adhere to company policies, procedures, guidelines, and Code of Conduct

Requirements

What you’ll need

Education in supply chain logistics, international transportation, or a related field of study
Minimum two (2) years’ experience in a freight forwarding environment
Good command of English, both verbally and in writing
Above average customer service skills
Interpersonal skills for building professional relationships internally and externally
Demonstrated leadership and management skills
Excellent organizational and time management skills
Ability to manage tight deadlines
Excellent problem-solving and analytical skills
Attention to detail and punctuality
Ability to communicate effectively in a diverse multicultural environment
Proficient in Microsoft Office Suite
CIFFA certificate, an asset
Dangerous Goods certification, an asset
ACR designated status, an asset (for Airfreight only)
CargoWise and Tango experience, an asset
Ability to work regular hours and beyond them when required by business needs

Benefits

Comp & perks

Eligible benefits in accordance with experience and internal equity
Inclusive workplace and recruitment accommodations for candidates with disabilities