Team Lead, Contract Logistics

DSV - Global Transport and Logistics

. Lead and supervise coordinators handling customer service, inbound, outbound and returns .

Posted 10/1/2026full-timeDubai • United Arab EmiratesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in fashion logistics operations, including customer service coordination, inventory control, and e-commerce fulfillment processes. Proven ability to lead teams, manage seasonal collections, and ensure compliance with luxury fashion handling standards.

Highest-signal resume keywords

Fashion Logistics OperationsTeam LeadershipWMS Systems ExperienceE-Commerce Fulfillment ProcessesInventory Control

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Service CoordinationInbound Operations ManagementOutbound Operations ManagementReturns ManagementSeasonal Fashion Cycles UnderstandingStore Replenishment ModelsQuality InspectionsDamage ReportingStock Movements in WMSCycle Counts

Soft Skills

Coaching and DevelopmentCommunicationProblem-SolvingService Recovery

Tools & Technologies

WMS SystemsMS Excel

Industry Keywords

Luxury Fashion Handling StandardsClient SOPsDelivery ComplianceE-Commerce PerformanceVisual Merchandising

About the role

Key responsibilities & impact

Lead and supervise coordinators handling customer service, inbound, outbound and returns
Allocate workloads for store launches, visual merchandising campaigns, peak seasons, promotions and e-commerce cut-offs
Act as the first escalation point for operational and customer issues
Coach and develop team members on fashion logistics processes and client SOPs
Ensure shift coverage aligns with delivery waves and courier cut-off times
Coordinate inbound flows from suppliers, distribution centers, stores and customers
Manage seasonal collections, high-value garments and accessories, hanging garments and returns
Verify ASN accuracy, put-away compliance, quality inspections and damage reporting
Coordinate priority inbound for new season launches, promotional campaigns, store openings and refits
Manage reverse logistics for store returns, e-commerce returns and inter-brand or inter-season transfers
Coordinate store replenishment according to delivery windows, mall regulations and trading hours
Ensure compliance with delivery bookings, labeling, packing standards and floor-ready requirements
Support urgent store transfers and stock balancing
Manage daily e-commerce order flow, delivery types and cash on delivery where applicable
Coordinate with courier partners on collections, failed deliveries and return pick-ups
Monitor customer delivery KPIs and proof-of-delivery closure
Serve as the operational contact for the fashion brand’s supply chain and retail teams
Communicate delays, stock discrepancies and delivery risks
Support visual merchandising, marketing and retail teams during campaigns, pop-ups and special events
Handle complaints and service recovery within authority limits
Ensure accurate stock movements in WMS and timely system confirmations
Support cycle counts, seasonal stock reclassification and obsolete or slow-moving stock management
Prepare and review inbound/outbound, store fulfillment, e-commerce performance, returns processing and inventory accuracy reports
Flag risks related to shrinkage, high-value SKUs and seasonal stock aging
Ensure adherence to client SOPs, brand handling standards, security and loss-prevention procedures
Identify process gaps and improvement opportunities in picking accuracy, packing quality, returns handling and delivery coordination
Coordinate with warehouse, transport planning, customs/freight, IT/WMS support, finance, client, mall, courier and merchandising teams

Requirements

What you’ll need

Diploma or bachelor’s degree preferred
Minimum 3–5 years in fashion or retail logistics operations (mandatory)
Strong understanding of seasonal fashion cycles, store replenishment models and e-commerce fulfillment processes
Experience with WMS systems and MS Excel reporting
Prior team leadership or shift-in-charge experience preferred
Ability to coordinate customer service, inbound, outbound and returns operations
Knowledge of luxury fashion handling standards, client SOPs, inventory control and delivery compliance

Benefits

Comp & perks

Full-time employment
Opportunity to work at DSV, a global transport and logistics company
Career growth opportunities
Collaborative and inclusive work environment
Exposure to international logistics operations and global teams