FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in key account management and customer service operations, with a strong focus on compliance with SOP standards and effective team leadership. Proficient in preparing KPI reports and utilizing tools like DINAS for shipment monitoring.
Highest-signal resume keywords
Key Account ManagementCustomer Service OperationsTeam LeadershipKPI ReportingFluency in English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Freight ForwardingLogistics ServicesData TransferSOP ComplianceKPI AnalysisShipment Monitoring
Soft Skills
TeamworkInterpersonal SkillsMotivational SkillsOrganizational SkillsProfessional Demeanor
Tools & Technologies
DINASZASTrack & TraceMS Office
Certifications & Qualifications
Commercial Training in Freight Forwarding and Logistics
Industry Keywords
Supply Chain ManagementCustomer InquiriesTransport Coordination
About the role
Key responsibilities & impact- Lead and develop your own team
- Take responsibility for all team activities and ensure compliance with agreed tasks and service agreements
- Act as the central point of contact for national and international key accounts
- Handle incoming customer inquiries of all types and levels of complexity
- Monitor the supply chain and ensure compliance with agreed SOP standards
- Monitor data receipt, data transfer, and defined work processes
- Manage the daily customer service operations
- Prepare and compile KPI reports and customer-specific analyses
- Proactively monitor shipments using DINAS, ZAS, and Track & Trace
- Occasionally coordinate national and international transport orders
Requirements
What you’ll need- Completed commercial training as a Freight Forwarding and Logistics Services Clerk or equivalent qualification
- Professional experience in key account management
- Initial leadership experience is an advantage
- Strong teamwork and interpersonal skills
- Ability to motivate others
- Organized, independent, and structured approach to work
- Confident and professional demeanor
- Willingness to pursue personal development
- Fluency in written and spoken English is essential
- Proficiency in standard MS Office applications
- Knowledge of DINAS is an advantage but not required
Benefits
Comp & perks- Employee savings benefits
- Company pension scheme
- Employee discounts
- DSV employee card with a monthly net allowance
- Company bicycle leasing scheme (JobRad)
- Anniversary bonuses
- Supplemental health insurance (depending on division)
- Computer glasses
- Group accident insurance
- Comprehensive onboarding with an individual onboarding plan
- Dedicated and motivated team
- Flat organizational structures and an open working environment
- Varied responsibilities with extensive decision-making authority
- Modern workplace with transparent flexitime arrangements
- Option to work remotely
- Regular professional development and training
- E-learning courses
- Next@DSV and other employee development programs
- Tailored continuing education programs