Team Lead, Direct Operations

DSV - Global Transport and Logistics

. Lead and manage the international Direct team in day-to-day operations .

Posted 10/14/2026full-timeEiken • SwitzerlandSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing international transport operations, including fleet development, customer acquisition, and subcontractor dispatch. Proficient in cost monitoring and negotiation, with strong communication skills for effective customer service and employee leadership.

Highest-signal resume keywords

Freight ForwardingLogistics ManagementCost MonitoringCustomer AcquisitionEmployee Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Freight CalculationTransport OperationsFleet DevelopmentNegotiation SkillsMS Office Proficiency

Soft Skills

Excellent CommunicationInterpersonal SkillsStructured ApproachIndependent WorkResponsibility

Certifications & Qualifications

Vocational Training in Freight Forwarding and Logistics

Industry Keywords

Long-Haul TransportSubcontractor DispatchCost AwarenessCustomer ServiceTransport Partnerships

Tech Stack

Tools & technologies

TypeScript

About the role

Key responsibilities & impact

Lead and manage the international Direct team in day-to-day operations
Contribute to the development and expansion of the team
Support the acquisition of new customers and transport partners
Develop and build the company’s own fleet and in-house transport operations
Dispatch subcontractors for part-load and full-load shipments, including round-trip trucks
Communicate with customers regarding day-to-day business
Negotiate prices with partners and subcontractors in daily operations
Calculate freight capacity and requirements
Make decisions in exceptional cases during shipment handling
Monitor and control costs

Requirements

What you’ll need

Completed vocational training as a Freight Forwarding and Logistics Services Clerk
Several years of experience managing employees in long-haul transport is an advantage
Very good knowledge of standard MS Office applications
Good command of English is required
Additional foreign-language skills are an advantage
Structured, independent, and responsible approach to work
Excellent communication and interpersonal skills for professional customer service and appreciative employee leadership
Strong quality and cost awareness

Benefits

Comp & perks

Individual onboarding with dedicated contacts and a structured introduction
Open, direct, and appreciative communication in a Scandinavian management style
Positive working atmosphere with strong team spirit and the development opportunities of a global corporation
DSV pension fund with flexible contribution models for employees aged 45 and over
At least five weeks of vacation per year
Option to purchase additional vacation days
E-learning, external training, and individual specialist courses
Fuel discount of 4 cents per liter at participating gas stations
Free employee parking at the office