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Team Lead, IT Support – Blue Yonder, WMS
DSV - Global Transport and Logistics. Lead the day-to-day operations of the Blue Yonder WMS L2/L3 Support team .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Blue Yonder WMS, incident management, and system integrations while leading technical teams to ensure high-quality service delivery and compliance with ITIL processes. Proven ability to drive process optimization and mentor team members in a fast-paced warehouse management environment.
Highest-signal resume keywords
Blue Yonder WMS ExperienceSQL and Data AnalysisWMS ConfigurationIncident and Change ManagementITIL Principles
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SQLWMS ConfigurationSystem IntegrationsIncident ManagementProblem ManagementChange ManagementData AnalysisProcess OptimizationRoot Cause AnalysisTechnical Troubleshooting
Soft Skills
LeadershipCoachingMentoringInfluencingCommunication
Tools & Technologies
Blue Yonder WMSAPIMQEDIITIL Processes
Industry Keywords
Warehouse OperationsSupply Chain ExecutionEnterprise Application SupportLogistics TechnologyMulti-Site Organizations
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Lead the day-to-day operations of the Blue Yonder WMS L2/L3 Support team
- Ensure high-quality service delivery and adherence to SLAs
- Serve as the primary escalation point for complex incidents
- Drive timely resolution and root cause analysis
- Coordinate system upgrades, releases, deployments, go-live activities, cutovers, and hypercare support
- Ensure compliance with IT governance, ITIL processes, change management, security standards, and documentation best practices
- Monitor system performance and identify opportunities for process optimization, automation, and continuous improvement
- Collaborate with Product Management, Solution Architecture, Operations, EDI, Automation, Infrastructure, Integration, and TMS teams
- Evaluate new Blue Yonder WMS capabilities and contribute to standardized, reusable solutions and best practices
- Maintain knowledge bases, support documentation, and operational procedures while ensuring audit readiness
- Communicate operational performance, major incidents, risks, and improvement initiatives to stakeholders and senior leadership
- Coach and mentor team members, promoting knowledge sharing, technical growth, accountability, and continuous learning
Requirements
What you’ll need- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience
- Strong understanding of warehouse operations and supply chain execution processes
- Solid technical knowledge of SQL and data analysis
- Solid technical knowledge of WMS configuration
- Solid technical knowledge of system integrations (API, MQ, EDI)
- Solid technical knowledge of incident, problem, and change management
- Experience leading technical teams or serving as a senior technical specialist with leadership responsibilities
- Strong understanding of ITIL principles and enterprise-scale support processes
- Strong leadership, coaching, and mentoring abilities
- Ability to influence cross-functional teams without direct authority
- 5–7 years of experience in IT, Warehouse Management Systems, logistics technology, or enterprise application support
- Minimum of 2 years in a senior technical support or specialist role responsible for advanced troubleshooting and mission-critical warehouse operations
- 1–2 years of formal or informal leadership experience
- Experience as a primary technical escalation point, leading support workstreams, system cutovers, or deployment activities, mentoring or coaching junior team members, or coordinating incident response and cross-functional support activities
- Experience supporting enterprise-scale WMS environments in global or multi-site organizations is highly preferred
- Blue Yonder WMS experience is strongly preferred
Benefits
Comp & perks- No specific benefits, perks, or compensation extras are stated in the posting