Team Lead – Transactional Services

DSV - Global Transport and Logistics

. Ensure delivery of the highest quality service across all migrated processes .

Posted 11/9/2026full-timeParanaque • PhilippinesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing operational performance, ensuring compliance with SLAs and SOPs, and driving continuous improvement initiatives. Proficient in coaching and mentoring team members while maintaining high-quality service delivery and achieving established KPIs.

Highest-signal resume keywords

Operational Performance ManagementSLA ComplianceContinuous Improvement InitiativesTeam Coaching and MentoringTransport Management System Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Freight-Forwarding KnowledgeLogistics EducationProcess ImprovementKPI AchievementSOP DevelopmentIncident ResolutionOperational Review FacilitationData AnalysisQuality Standards Management5S Methodology

Soft Skills

Interpersonal SkillsResiliencePrioritizationFlexibilityTeam Collaboration

Tools & Technologies

MS OfficeTransport Management SystemWeb-Based ApplicationsInternet Applications

Industry Keywords

LogisticsFreight ForwardingQuality ManagementHealth and SafetyCustomer Service

About the role

Key responsibilities & impact

Ensure delivery of the highest quality service across all migrated processes
Support management in achieving established KPIs, service targets, and client requirements
Resolve incidents, complaints, and process-related issues within the assigned scope
Maintain standardized and compliant operations according to approved procedures, policies, and operating rhythm
Drive process consistency and identify improvement opportunities
Coach, mentor, and manage team member performance
Achieve team KPIs and ensure compliance with SLAs, SOPs, and customer requirements
Support Supervisors and Managers with operational objectives, productivity targets, quality standards, and business goals
Improve SOPs, workflows, and customer instruction management
Investigate, report, coordinate, and escalate operational irregularities, incidents, exceptions, and critical issues
Conduct team meetings, daily huddles, and operational reviews
Monitor operational performance and facilitate business reviews with stakeholders and customers
Support onboarding, implementation, knowledge transfer, and training of new team members
Participate in continuous improvement initiatives, 5S, Maturity Matrix assessments, audits, and process reviews
Build partnerships with DSV branches, customers, and internal stakeholders
Support DSV's Quality, Health, Safety, and Environment objectives and comply with IMS requirements

Requirements

What you’ll need

Freight-forwarding / logistics education is an advantage
Knowledge in different transport management system is an advantage
Good Know How in MS-Office (Outlook /Excel – Intermediate to advanced)
Good Know How in web-based applications / Internet
Quick comprehension and focused work
Resilience, ability to prioritize and meet deadlines
Accurate and reliable working method
Ability to work in a team & good interpersonal skills
Openness and flexibility in meeting customer demands / service attitude
Ability to cooperate with various units in DSV (GBS and Local Teams)