Terminal Operator

DSV - Global Transport and Logistics

. Service customers with high-quality services in line with company policy and operation standards .

Posted 10/22/2026full-timeJiaxing • ChinaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by ensuring high-quality service delivery and exceeding customer satisfaction. Proficient in managing operational documentation and providing accurate quotations while effectively collaborating with project teams.

Highest-signal resume keywords

Customer Service ExcellenceOperational Documentation ManagementQuotations and Billing AccuracyWritten English ProficiencySpoken Chinese (Mandarin)

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Documentation CompletionQuotation PreparationOperational Cost UnderstandingSystem Transaction AccuracyCustomer Query Handling

Soft Skills

Customer Satisfaction FocusEffective CommunicationProblem-SolvingAdaptability to DeadlinesTeam Collaboration

Certifications & Qualifications

Diploma or Equivalent

Industry Keywords

Customer Driven EnvironmentOperational StandardsShipment Status UpdatesShift Work WillingnessExtended Hours Willingness

About the role

Key responsibilities & impact

Service customers with high-quality services in line with company policy and operation standards
Ensure customer satisfaction exceeds customers’ expectations
Follow handling procedures laid down for the customer
Provide timely responses to customer queries or requests regarding daily operations
Proactively update customers on shipment status
Work closely with operations and other project teams to meet customer requirements and solve daily operational issues
Perform special duties or projects assigned by the superior
Properly complete documentation
Understand operation costs and provide accurate quotations for additional operational requirements
Record additional operation requirements and provide information to the accounting department for billing
Ensure accurate system transactions and document creation

Requirements

What you’ll need

Diploma or equivalent
1 years of experience in a related capacity
Ability to work effectively in a customer driven deadline environment
Good command of written English
Spoken Chinese; Mandarin is an asset
Willingness to work extended hours when required
Willingness to work on shifts

Benefits

Comp & perks

No specific benefits, perks, or compensation extras stated