Lead CX Designer

DSV-Gruppe

. Lead and further develop the CX Design capability, currently comprising 14 UX/UI designers, both functionally and disciplinarily .

Posted 10/27/2026full-timeRemote • GermanySeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive expertise in UX/UI Design and Customer Experience, with a strong focus on user-centered methods, design systems, and integrating AI-enabled design processes. Proven leadership in developing and managing design teams while ensuring high-quality design standards and fostering a collaborative culture.

Highest-signal resume keywords

UX/UI DesignCustomer ExperienceLeadership DevelopmentUser-Centered MethodsAI-Enabled Design Processes

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

UX/UI DesignResponsive DesignDesign SystemsUsabilityAccessibilityCapacity ManagementResource ManagementComplex Design InitiativesConceptualizationQuality Assurance

Soft Skills

Strategic ThinkingExcellent CommunicationPresentation SkillsSolution-Oriented ApproachMotivational Leadership

Industry Keywords

CX DesignUser-Centered DesignAI SolutionsAgent-Driven TouchpointsKnowledge SharingDesign ProposalsClient EngagementStakeholder CollaborationDesign Quality StandardsContinuous Learning

Tech Stack

Tools & technologies

TypeScript

About the role

Key responsibilities & impact

Lead and further develop the CX Design capability, currently comprising 14 UX/UI designers, both functionally and disciplinarily
Report directly to the Head of Experience
Lead, motivate, and develop UX/UI designers; identify recruiting needs; and foster a continuous learning and knowledge-sharing culture
Manage the designers’ workload and deployment across various customer, product, and capability initiatives
Develop a seamless end-to-end offering together with UX Research & Strategy, integrating research, strategy, UX/UI design, and implementation
Further develop standards, methods, and quality criteria for UX/UI design, ensuring quality from exploration and conception through implementation
Create user-centered, consistent, and on-brand solutions for different Sparkasse contexts
Integrate AI-enabled design processes and develop UX/UI solutions for AI applications and agent-driven touchpoints
Collaborate with Product Owners, Project Managers, developers, and other stakeholders, while providing functional leadership to internal and external partners
Contribute to new business activities, develop CX Design proposals, and represent the capability in pitches and client meetings
Increase the visibility of CX Design services, methods, and achievements both within and outside the organization

Requirements

What you’ll need

At least 10 years of experience in UX/UI design, Customer Experience, or digital product and service design
At least 3 years of experience in the functional and disciplinary leadership and development of design teams, or in a comparable leadership role
Strong expertise in user-centered methods, UX/UI design, responsive design, design systems, usability, and accessibility
Experience in conceptualizing, managing, and ensuring the quality of complex design initiatives from exploration through implementation
Ability to combine user, customer, brand, business, and technology requirements into viable solutions
Familiarity with the opportunities and limitations of AI-supported design processes, along with an interest in new interaction models for AI solutions and agentic systems
Experience in capacity and resource management, as well as in developing or marketing design services, is a plus
Strategic thinking, excellent communication and presentation skills, and the ability to bring together complex issues and diverse interests in a solution-oriented manner

Benefits

Comp & perks

Attractive compensation, plus employee savings benefits, retirement provisions, and various employee discounts
Subsidy for public transport passes
30 days of vacation plus 2 bank holidays (December 24 and 31)
Wide range of professional development opportunities
Attractive options for mobile working
Flexible working hours, available full-time (39 hours) or part-time
Modern workplace at one of our locations
Inspiring work environment, relaxed dress code, and friendly colleagues
Trust-based environment in a welcoming team with flat hierarchies
Equal opportunity, diversity, and inclusion