DSV-Gruppe

Project Manager

• Support partner-network customers or central stakeholders with business activities in the online branch
• Coordinate end-to-end (E2E) implementations
• Manage, coordinate, and prioritize tasks within interdisciplinary teams and with external service providers
• Take responsibility for complete assignments in the online branch
• Plan resources and ensure consistent implementation
• Manage requirements for the internal teams involved, including ticket assessment, prioritization, processing, and qualification
• Act as the interface between Market Management, partner-network organizations, Editorial, and other S-Com units

Content Project Manager – Online Branch

Content Manager

• Contribute to the editorial and conceptual development of content for the Digital Branch (Internet-Filiale, IF)
• Implement content concepts in the IF CMS
• Make editorial adjustments to modules and content components
• Update, maintain, and quality-assure existing content in compliance with the editorial IF style guide
• Support the IF help desk with subject-matter and content-related questions through the ticketing system as part of second-level support
• Participate in cross-functional coordination meetings with internal stakeholders
• Prepare recommendations for Product Management
• Coordinate implementation priorities and document workloads

Content Editor, Digital Branch

Customer Support

• Bring together diverse areas of expertise across the organization to create the best customer experiences for the Sparkasse brand and its network
• Design and model customer journeys and experiences related to customers’ financial lives
• Consider the entire digital customer experience, from media-driven acquisition through owned channels to conversion
• Identify, optimize, and further develop customer needs and barriers along the customer journey in interdisciplinary agile teams
• Develop user-centered customer journeys and advance the integration of communications, services, products, and touchpoints
• Develop KPIs together with the team and customers, and increase conversions and customer satisfaction
• Monitor the market and competition and incorporate trends, opportunities, and risks into your work
• Analyze and report on the user experience and outcomes based on KPIs
• Initiate, develop, and provide subject-matter leadership for customer experience projects from conception through implementation, performance evaluation, and optimization
• Iteratively refine customer experience management methods
• Promote a user- and experience-centric culture within the organization and across the Sparkassen-Finanzgruppe

Customer Experience Manager

Scrum Master

• Guide established Scrum teams on a daily basis following an intensive onboarding and handover process, and support their continuous improvement
• Ensure compliance with and uphold the rules of the Scrum framework
• Organize and facilitate Scrum ceremonies (Daily Scrum, Refinement, Review, Retrospective, and Sprint Planning)
• Support teams in achieving their sprint goals, and identify and remove impediments
• Foster trust and transparency within and across teams
• Identify conflicts at an early stage and develop constructive solutions
• Work closely with stakeholders and Product Owners to respond to changing customer needs
• Continuously develop your skills within the Scrum Master team, exchange knowledge and experience, and advance the development of all teams across the company through your expertise
• Make a significant contribution to the agile spirit throughout the company