Associate Manager, Application Support

Duck Creek Technologies

. Provide advanced technical support for Duck Creek applications, troubleshooting incidents and resolving complex technical issues .

Posted 9/24/2026full-timeRemote • United StatesJuniorMid-Level💰 $78,200 - $122,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing advanced technical support for Duck Creek applications, with a strong focus on troubleshooting, incident management, and performance monitoring. Proficient in collaborating with cross-functional teams to enhance application stability and ensure adherence to service level agreements.

Highest-signal resume keywords

Duck Creek Application SupportIncident ManagementApplication Performance MonitoringITIL KnowledgeTechnical Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingIncident Management PracticesApplication Performance Monitoring ToolsNetworkingInfrastructureCloud TechnologiesAgile MethodologiesDevOps MethodologiesEnterprise Software Release Cycles

Soft Skills

CollaborationProblem-SolvingDocumentation

Industry Keywords

Insurance TechnologyIT OperationsApplication SupportService Level AgreementsProcess Improvements

Tech Stack

Tools & technologies

CloudITSM

About the role

Key responsibilities & impact

Provide advanced technical support for Duck Creek applications, troubleshooting incidents and resolving complex technical issues
Monitor application performance and system health to ensure continuous availability and identify potential disruptions
Collaborate with development, infrastructure, and QA teams to resolve escalated technical issues
Lead root cause analysis for critical incidents, documenting findings and implementing preventive solutions
Coordinate application updates, patches, and releases with minimal disruption
Maintain incident logs, reports, and resolution documentation
Analyze support requests to identify trends and recurring issues and recommend process improvements
Use performance monitoring tools to track uptime and performance and enhance stability
Ensure adherence to SLAs by managing response times, resolution timelines, and incident handling
Support cross-functional teams during application testing phases
Develop and maintain technical documentation and operational support guides
Stay current with Duck Creek application updates and functionalities

Requirements

What you’ll need

Bachelor’s degree in Information Technology, Computer Science, or a related field
3+ years of experience in application support, IT operations, or technical troubleshooting roles
Experience with Duck Creek Technologies products or similar enterprise software solutions preferred
Knowledge of IT service management frameworks, such as ITIL preferred
Experience in the insurance technology sector or other related industries preferred
Strong troubleshooting skills
Knowledge of incident and problem management practices
Proficiency in using application performance monitoring tools
Strong understanding of IT environments, including networking, infrastructure, and cloud technologies
Familiarity with enterprise software release cycles and deployment processes
Understanding of Agile and DevOps methodologies as they relate to application support
Travel: 10%
Must be legally authorized to work in the country of the job location

Benefits

Comp & perks

Flexible work environment
Medical, dental, vision, life, and disability insurance
401(k) retirement plan with match (6% employer match up to $12,000 annually)
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
Paid holidays, vacation, and volunteer time
Employee Assistance Program (EAP)
Annual bonus compensation, subject to plan terms and individual eligibility