Duck Creek Technologies

Product Manager

• Own product strategy, roadmap, and execution for an agentic AI application that automates insurance product configuration
• Define document ingestion, structured data extraction, knowledge graph development, configuration generation, output validation, and human review workflow capabilities
• Translate carrier configuration needs, document change workflows, accuracy requirements, and line-of-business expansion goals into epics, features, use cases, requirements, user stories, and measurable outcomes
• Partner with Engineering and Architecture on agent orchestration, event-driven communication, durable state management, and cloud infrastructure requirements
• Define knowledge graph capabilities for change impact detection, dependency tracking, and semantic abstraction
• Establish an eval-first product culture with accuracy targets, continuous evaluation methodology, AI observability, and measurable accuracy signals
• Partner with AI Platform, Semantic Insurance Data, Data Orchestration, Security, and Governance teams on trusted context, responsible AI controls, and reliable execution
• Define carrier-facing capabilities including configuration request intake, pipeline status visibility, reviewer experience, extraction result review, and output approval workflows
• Evaluate trade-offs involving accuracy, reliability, reviewer burden, scalability, data privacy, infrastructure cost, and time-to-market
• Define adoption, accuracy, reliability, and business impact measures
• Support release planning, readiness, communication, scope clarification, dependency management, risk identification, acceptance criteria, and accuracy outcomes
• Monitor emerging agentic AI frameworks, LLM evaluation methodologies, knowledge graph technologies, document understanding models, and insurance product configuration patterns

Senior Product Manager, Agentic Application

Insurance

• Engage with major P&C carriers and align Duck Creek solutions with customer business drivers
• Manage all aspects of sales cycles within assigned accounts
• Teach prospective and current customers about solutions and competitive positioning
• Win new top-tier business and develop existing accounts
• Act as sales expert for the team and support senior leadership on sales, product, and technology issues
• Create formal networks with key decision makers and serve as external organizational spokesperson
• Build relationships with key influencers and develop business insight into assigned accounts
• Lead, guide, coach, and mentor Sales Directors
• Support onboarding and training of new Sales Directors
• Coach Sales Directors on pipeline creation and management
• Develop and execute prospecting strategies to identify, qualify, pursue, and close new business
• Lead face-to-face meetings with business leaders and C-level decision makers
• Develop, maintain, and grow the sales pipeline
• Deliver customer presentations and proposals articulating the Duck Creek value proposition
• Maintain account and sales activity information in Salesforce.com
• Manage account development and opportunity pursuit from assignment through close using Salesforce CRM
• Accurately forecast new bookings
• Develop and deploy strategies for securing new accounts
• Perform other related duties as required

National Sales Director – SaaS Software Sales, P/C Insurance

• Engage with major P&C carriers and align Duck Creek solutions with customer business drivers
• Manage all aspects of sales cycles within assigned accounts
• Teach prospective and current customers about solutions and competitive positioning
• Win new top-tier business and develop existing accounts
• Act as sales expert and support senior leadership on sales, design, products, and technology issues
• Create formal networks with key decision makers and serve as external spokesperson
• Build relationships with influencers and develop business insight into assigned accounts
• Lead, guide, coach, and mentor Sales Directors
• Support onboarding and training of new Sales Directors
• Coach Sales Directors on pipeline creation and management
• Develop and execute prospecting strategies to identify, qualify, pursue, and close new business
• Secure and lead meetings with business leaders and C-level decision makers
• Develop, maintain, and grow the sales pipeline
• Deliver customer presentations and proposals articulating the Duck Creek value proposition
• Maintain accurate account and sales activity information in Salesforce.com
• Manage account development and opportunity pursuit from assignment through close using Salesforce CRM
• Forecast new bookings accurately
• Develop and deploy strategies for securing new accounts
• Perform other related duties and activities as required

• Own the product strategy, roadmap, and execution for an agentic AI application that automates insurance product configuration
• Define capabilities for document ingestion, structured data extraction, knowledge graph development, configuration generation, output validation, and human review workflows
• Translate carrier configuration needs, AI accuracy requirements, document challenges, and scalability goals into product priorities, requirements, user stories, and measurable outcomes
• Partner with Engineering and Architecture on agent orchestration, event-driven communication, durable state management, and cloud infrastructure requirements
• Define knowledge graph capabilities for dependency tracking and change impact detection across insurance product elements
• Drive an eval-first product culture with accuracy targets, continuous evaluation, AI observability, and measurable accuracy signals
• Partner with AI Platform, data, security, governance, customer-facing, and carrier stakeholders to deliver trusted and reliable capabilities
• Define carrier-facing intake, pipeline visibility, reviewer experience, extraction review, and output approval workflows
• Evaluate trade-offs across accuracy, reliability, reviewer burden, scalability, privacy, cost, and time-to-market
• Define adoption, accuracy, reliability, throughput, onboarding velocity, and time-to-configuration measures
• Support release planning, readiness, communication, scope, dependencies, risks, acceptance criteria, and accuracy outcomes
• Maintain awareness of emerging agentic AI frameworks, LLM evaluation methodologies, knowledge graphs, document understanding models, and insurance configuration patterns

Manager

• Provide advanced technical support for Duck Creek applications, troubleshooting incidents and resolving complex technical issues.
• Monitor application performance and system health to ensure continuous availability and identify potential disruptions.
• Collaborate with development, infrastructure, and QA teams to resolve escalated technical issues.
• Lead root cause analysis for critical incidents and implement preventive solutions.
• Coordinate application updates, patches, and releases with minimal disruption.
• Maintain incident logs, reports, and resolution documentation.
• Analyze support requests to identify trends and recommend support-process improvements.
• Use performance monitoring tools to track uptime and performance and enhance stability.
• Ensure adherence to SLAs by managing response times, resolution timelines, and incident handling.
• Support cross-functional teams during application testing phases.
• Develop and maintain technical documentation and operational support guides.
• Stay current with updates and functionalities within Duck Creek applications.

Associate Manager, Application Support

Product Marketing

• Drive professional services revenue within assigned areas of focus
• Sell professional services to new and existing enterprise insurance customers
• Own professional services revenue targets and meet or exceed goals
• Support and develop services sales team members through coaching, deal guidance, and best-practice sharing
• Position current service offerings effectively in the P&C market and provide customer feedback to shape the portfolio
• Partner with software sales account teams to bring services into deals early and align account strategy
• Work with Tier 1 SI alliance partners to identify co-sell opportunities and grow partner-influenced pipeline
• Generate and grow pipeline through defined offerings, customer-facing teams, partner channels, and existing-customer expansion
• Collaborate with delivery teams to ensure deals are accurately scoped, appropriately priced, and positioned for successful delivery
• Work with sales operations on reporting and forecasting for services bookings and revenue
• Own strategic pursuits from early engagement through close
• Contribute customer and partner perspectives to go-to-market planning
• Refine sales plays, proposal templates, and enablement materials for consistent services selling

Senior Director – Go-to-Market Services

• Define and own product strategy and roadmap for semantic insurance data capabilities
• Own a major semantic data product pillar enabling AI, analytics, automation, and product teams to use insurance data consistently
• Translate complex insurance business concepts into prioritized product capabilities
• Partner with Engineering and Architecture on semantic models, data contracts, metadata, APIs, knowledge graphs, data products, feature-ready datasets, and AI grounding layers
• Work with AI and data science teams on data structures, lineage, context, quality standards, and retrieval patterns for LLMs, copilots, agentic workflows, analytics, and decision support
• Collaborate with Product Managers across Policy, Billing, Claims, Distribution, Data, and Platform teams
• Establish common definitions and relationships for high-value insurance concepts
• Prioritize use cases including coverage interpretation, claims summarization, underwriting support, servicing automation, operational analytics, and cross-suite intelligence
• Define product requirements, user stories, acceptance criteria, business scenarios, and success metrics
• Partner with governance, quality, security, privacy, and compliance stakeholders
• Drive adoption, quality, reuse, and business impact of semantic data products
• Evaluate product performance, stakeholder feedback, implementation patterns, and data quality indicators to refine roadmap priorities

Senior Product Manager – Semantic Insurance Data

• Drive product planning and roadmap execution for data orchestration capabilities
• Develop and maintain product requirements for orchestrating data across Duck Creek products, customer ecosystems, analytics platforms, AI services, and third-party ecosystems
• Translate complex data movement, platform architecture, and insurance workflow needs into product priorities, requirements, trade-off decisions, and measurable outcomes
• Partner with Engineering and Architecture to define scalable batch, near-real-time, event-driven, streaming, API-based, and workflow-triggered data flows
• Develop requirements for reusable data pipelines, configurable data flows, mappings, transformations, validation, dependency management, retries, replay, exception handling, reconciliation, and monitoring
• Define requirements for data contracts, schema versioning, event and API payloads, backward compatibility, lifecycle management, metadata, lineage, and consumer notifications
• Prioritize orchestration capabilities supporting policy, claims, billing, distribution, document, regulatory reporting, analytics, and AI workflows
• Partner with AI, analytics, and semantic data teams on LLM grounding, retrieval-augmented generation, feature pipelines, dashboards, reporting marts, knowledge graphs, vector indexes, and intelligent workflow automation
• Evaluate adoption, reliability, business impact, latency, onboarding efficiency, reuse, implementation effort, and data trust
• Collaborate with Security, Architecture, and Data teams on governance, access, observability, operational controls, and data quality
• Engage customer-facing teams and stakeholders to understand implementation patterns and operational pain points
• Develop product documentation, requirements, decision materials, and stakeholder communications

Senior Manager, Product Management – Data Orchestration

Sales

• Drive new business sales for Loss Control, Reinsurance, and Distribution Management solutions across assigned territories or verticals
• Develop and execute strategic account plans to achieve or exceed sales targets
• Identify, qualify, and manage a robust pipeline through all stages of the sales cycle
• Serve as a subject matter expert on specialty insurance markets and Duck Creek’s value proposition
• Collaborate with marketing to tailor messaging and campaigns for specialty segments
• Partner with product management to provide market feedback and influence roadmap priorities
• Lead RFP responses, solution presentations, and contract negotiations
• Maintain accurate and timely sales forecasts and CRM data
• Represent Duck Creek at industry events, conferences, and client meetings
• Build and maintain relationships with key stakeholders and decision-makers
• Work with implementation and customer success teams to ensure smooth handoffs and client satisfaction
• Engage with integration and solution partners on go-to-market strategies and joint growth initiatives
• Monitor competitive activity and market trends to inform sales strategy and positioning

National Specialty Sales Director

• Provide advanced technical support for Duck Creek applications, troubleshooting incidents and resolving complex technical issues
• Monitor application performance and system health to ensure continuous availability and identify potential disruptions
• Collaborate with development, infrastructure, and QA teams to resolve escalated technical issues
• Lead root cause analysis for critical incidents, documenting findings and implementing preventive solutions
• Coordinate application updates, patches, and releases with minimal disruption
• Maintain incident logs, reports, and resolution documentation
• Analyze support requests to identify trends and recurring issues and recommend process improvements
• Use performance monitoring tools to track uptime and performance and enhance stability
• Ensure adherence to SLAs by managing response times, resolution timelines, and incident handling
• Support cross-functional teams during application testing phases
• Develop and maintain technical documentation and operational support guides
• Stay current with Duck Creek application updates and functionalities

• Drive product planning and roadmap execution for Duck Creek’s data orchestration capabilities
• Develop and maintain product requirements for orchestrating data across policy, billing, claims, distribution, customer, document, analytics, AI, and third-party ecosystems
• Translate complex data movement, platform architecture, and insurance workflow needs into product priorities, requirements, trade-off decisions, and measurable outcomes
• Partner with Engineering and Architecture to define scalable batch, near-real-time, event-driven, streaming, API-based, and workflow-triggered data flows
• Develop requirements for reusable data pipelines, configurable data flows, mappings, transformation templates, validation, dependency management, retries, replay, exception handling, reconciliation, and monitoring
• Define requirements for data contracts, schema versioning, event and API payloads, backward compatibility, lifecycle management, metadata, lineage, and consumer notification patterns
• Prioritize orchestration capabilities supporting insurance workflows such as policy-to-analytics synchronization, claims event publishing, billing and payment feeds, party synchronization, distribution data flows, document metadata movement, regulatory reporting feeds, and AI-ready data delivery
• Partner with AI, analytics, and semantic data product teams on LLM grounding, retrieval-augmented generation, feature pipelines, dashboards, reporting marts, knowledge graphs, vector indexes, and intelligent workflow automation
• Evaluate adoption, reliability, and business impact using pipeline success rates, data latency, onboarding time, implementation-effort reduction, reuse, and downstream data trust
• Collaborate with Security, Architecture, and Data teams on governance, access, observability, operational controls, and data quality
• Engage customer-facing teams and customer stakeholders to understand implementation patterns and operational pain points
• Develop product documentation, requirements, decision materials, and stakeholder communications
• Work cross-functionally across Product, Engineering, Architecture, Data, AI, Security, Customer Success, Professional Services, and customer stakeholders

• Drive new business sales for Duck Creek’s Loss Control, Reinsurance, and Distribution Management solutions across assigned territories or verticals
• Develop and execute strategic account plans to achieve or exceed sales targets
• Identify, qualify, and manage a robust pipeline of opportunities through all stages of the sales cycle
• Serve as a subject matter expert on specialty insurance markets and Duck Creek’s value proposition
• Collaborate with marketing to tailor messaging and campaigns for specialty segments
• Partner with product management to provide market feedback and influence roadmap priorities
• Lead RFP responses, solution presentations, and contract negotiations with prospective clients
• Maintain accurate and timely sales forecasts and CRM data
• Represent Duck Creek at industry events, conferences, and client meetings
• Build and maintain strong relationships with key stakeholders and decision-makers
• Work closely with implementation and customer success teams to ensure smooth handoffs and client satisfaction
• Engage with integration and solution partners to co-develop go-to-market strategies and drive joint growth initiatives
• Monitor competitive activity and market trends to inform sales strategy and positioning

• Define and own product strategy and roadmap for semantic insurance data capabilities
• Own a major semantic data product pillar enabling AI, analytics, automation, and product teams to use insurance data consistently
• Translate complex insurance business concepts into prioritized product capabilities
• Partner with Engineering and Architecture on semantic models, data contracts, metadata, APIs, knowledge graphs, data products, feature-ready datasets, and AI grounding layers
• Work with AI and data science teams on data structures, lineage, context, quality standards, and retrieval patterns for LLMs, copilots, agentic workflows, analytics, and decision-support experiences
• Collaborate with Product Managers across Policy, Billing, Claims, Distribution, Data, and Platform teams
• Establish common definitions and relationships for high-value insurance concepts
• Prioritize use cases such as coverage interpretation, claims summarization, underwriting support, servicing automation, operational analytics, and cross-suite intelligence
• Define product requirements, user stories, acceptance criteria, business scenarios, and success metrics
• Partner with governance, quality, security, privacy, and compliance stakeholders on responsible AI consumption
• Drive adoption, quality, and business impact of semantic data products
• Evaluate product performance, stakeholder feedback, implementation patterns, and data quality indicators to refine roadmap priorities

• Lead the sales function for professional services, setting revenue targets and driving execution to achieve and exceed goals
• Define service offerings and manage a team selling to new and existing customers
• Work with Services leadership to articulate high-value offerings for the P&C market
• Generate and grow a healthy pipeline through service offerings and customer-facing channels
• Collaborate with sales operations on reporting for services sales targets
• Provide leadership and direction for solution architecture teams, including workforce planning, performance management, coaching, career development, and readiness
• Evolve the solution architecture team toward world-class performance in prospect and customer engagements and delivery of high-value solutions
• Establish and maintain solution architecture standards, reference architectures, and best practices aligned with Duck Creek products, cloud platforms, and integration patterns
• Partner with Product Management, Engineering, Professional Services, Sales, and Alliances on architectural alignment from pre-sales through delivery and lifecycle management
• Collaborate with partner organizations to define joint solution patterns and consistent architectural approaches
• Support sales and account teams with executive-level technical and solution leadership for strategic opportunities
• Represent solution architecture perspectives in leadership forums and cross-functional planning, including services strategy and go-to-market planning
• Ensure solution architectures articulate the value, differentiation, and outcomes of Duck Creek professional and partner-delivered services
• Guide teams in developing repeatable solution and services patterns for scalable selling and delivery models

Senior Director, Go-to-Market Services

Technical Customer Success

• Upgrade client applications to the latest base versions
• Analyze application landscapes, release notes, code changes, and new release features to assess upgrade impacts
• Identify, debug, and resolve post-upgrade issues
• Analyze client code to determine direct upgrade paths and areas requiring client confirmation
• Debug custom and base code to provide workarounds or solutions to implementation teams and customers
• Use Duck Creek upgrade tools to generate differential analyses and low-impact upgrade paths
• Use AI-driven tools and processes to identify automation opportunities and reduce manual effort in upgrade and certification activities
• Support product upgrade and certification processes using product implementation knowledge and technical expertise
• Develop utilities and automate processes for faster, more effective upgrades
• Interact with customer counterparts to triage issues and present solutions
• Review, mentor, and share knowledge with team members
• Inform the Technical Lead and Project Manager of issues and risks affecting upgrade schedules
• Collaborate with development, quality assurance, and client support teams

Senior Product Manager, Agentic Application

National Sales Director – SaaS Software Sales, P/C Insurance

National Sales Director – SaaS Software Sales, P/C Insurance

Senior Product Manager, Agentic Application

Associate Manager, Application Support

Senior Director – Go-to-Market Services

Senior Product Manager – Semantic Insurance Data

Senior Manager, Product Management – Data Orchestration

National Specialty Sales Director

Associate Manager, Application Support

Senior Manager, Product Management – Data Orchestration

National Specialty Sales Director

Senior Product Manager – Semantic Insurance Data

Senior Director, Go-to-Market Services

Customer Success Engineer – Software Configuration, Billing