Business Analyst – Application Support

Duck Creek Technologies

. Provide expert-level functional support for Duck Creek Reinsurance and own complex client issues end-to-end .

Posted 10/6/2026full-timeMumbai • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Duck Creek Reinsurance functionality and reinsurance business processes, with strong capabilities in incident management, functional analysis, and cross-functional team coordination. Proficient in translating client requirements into actionable specifications and maintaining high standards of client communication and support.

Highest-signal resume keywords

Duck Creek Reinsurance (DCR) ExpertiseIncident Management PracticesFunctional Analysis and TroubleshootingITIL Certification or ExperienceAgile or Scrum Methodologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLApplication SupportBusiness AnalysisFunctional DocumentationUser Acceptance TestingRelease ManagementConfiguration ConceptsProcess AnalysisMonitoring ToolsReinsurance Workflows

Soft Skills

Excellent Communication SkillsMentoring and CoachingStakeholder EngagementProblem-SolvingTeam Collaboration

Tools & Technologies

Case-Management SystemsApplication Monitoring PlatformsKnowledge-Management PracticesService Management PlatformsSupport Tools

Certifications & Qualifications

ITIL Certification

Industry Keywords

ReinsuranceEnterprise SoftwareApplication Support Best PracticesContinuous LearningClient Relationship Management

Tech Stack

Tools & technologies

CloudITSMSQL

About the role

Key responsibilities & impact

Provide expert-level functional support for Duck Creek Reinsurance and own complex client issues end-to-end
Lead impact assessment, prioritization, investigation, stakeholder communication, root-cause analysis, corrective actions, resolution validation, and closure
Elicit and analyze client requirements and translate them into functional specifications, configuration recommendations, defect reports, or enhancement requests
Coordinate with Product, Engineering, Cloud Operations, functional consultants, and external partners to resolve issues and manage risk
Lead or support functional configuration, test planning and execution, release readiness, deployment validation, and post-release stabilization
Monitor incident trends, case aging, service-level performance, and application health indicators
Develop and maintain functional guides, troubleshooting procedures, known-error records, and knowledge articles
Lead problem-management reviews for recurring or high-impact issues
Build client relationships and communicate impacts, risks, options, and recommendations to stakeholders
Lead client follow-up meetings, review backlog priorities, and provide updates throughout issue and ticket lifecycles
Coach and mentor less-experienced analysts and promote consistent support standards
Maintain expertise in DCR functionality, reinsurance practices, IT service management, and emerging support technologies
Perform other required duties and act in accordance with Duck Creek Technologies’ mission, vision, and values

Requirements

What you’ll need

Bachelor's degree in Information Technology, Computer Science, Business, Insurance, or a related field with an analytical focus; equivalent relevant experience may be considered
3+ years of progressively responsible experience in application support, business analysis, enterprise software, or insurance technology
Demonstrated success owning complex client issues
Experience leading cross-functional investigation and resolution of production support issues
Experience communicating with client stakeholders
Working knowledge of reinsurance business processes and enterprise application support practices
Experience applying incident, problem, change, and release management practices in a production environment
Hands-on experience with Duck Creek Reinsurance (DCR) or a similar reinsurance administration platform preferred
Working knowledge of SQL, application logs, monitoring tools, and service or case-management platforms preferred
ITIL certification or practical experience with ITIL-based service management preferred
Experience with Agile or Scrum methodologies preferred
Advanced functional analysis and troubleshooting skills
Strong knowledge of DCR functionality, configuration concepts, and reinsurance workflows, or ability to rapidly build product expertise
Requirements elicitation, process analysis, and functional documentation skills
Ability to interpret system behavior, configuration, logs, data, and performance metrics
Experience with enterprise software testing, user acceptance testing, release cycles, deployment validation, and post-release support
Ability to coordinate cross-functional teams and drive issues to resolution
Excellent written, verbal, and presentation skills
Ability to mentor analysts, review case quality, facilitate knowledge transfer, and strengthen team capability
Proficiency with support tools, case-management systems, application monitoring platforms, and knowledge-management practices
Commitment to continuous learning in DCR functionality, reinsurance, and application support best practices

Benefits

Comp & perks

Flexible-first work model with autonomy in managing day-to-day work
Potential remote work at the start of employment, subject to business needs and company guidelines
Potential hybrid work arrangement with designated office location
In-person collaboration and team connection opportunities
Inclusive culture and equal opportunity commitment