Customer Success Engineer – Software Configuration, Billing

Duck Creek Technologies

. Upgrade client applications to the latest base versions .

Posted 9/22/2026full-timeMumbai • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Proficient in Duck Creek Billing Product implementation and upgrades, with strong analytical skills to assess upgrade impacts and resolve issues. Demonstrates expertise in C#, .NET, SQL Server, and integration troubleshooting within the insurance domain.

Highest-signal resume keywords

Duck Creek Billing Product ImplementationC# DevelopmentSQL Server Database TroubleshootingAnalytical Problem-SolvingInsurance Domain Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

C#SQL ServerXML/XSLTREST/SOAP APIsDuck Creek ExtensibilityDuck Creek Billing ConceptsStored ProceduresPerformance OptimizationAnalysisDevelopment

Soft Skills

Strong Analytical SkillsExcellent Verbal CommunicationExcellent Written Communication

Tools & Technologies

Duck Creek Upgrade ToolsTFSGitHubGit Workflow

Industry Keywords

Insurance Domain KnowledgeBilling FormsPayment PlansDirect BillAgency BillEFT/Payment ProcessingBilling Transactions

Tech Stack

Tools & technologies

SOAPSQLTFS.NET

About the role

Key responsibilities & impact

Upgrade client applications to the latest base versions
Analyze application landscapes, release notes, and code changes to assess upgrade impacts
Identify, debug, and resolve post-upgrade issues
Analyze client code to distinguish direct upgrades from changes requiring client confirmation
Debug custom and base code and provide workarounds or solutions to implementation teams and customers
Use Duck Creek upgrade tools to generate differential analyses and low-impact upgrade paths
Leverage AI-driven tools and processes to identify automation opportunities and reduce manual effort
Support product upgrade and certification processes using product implementation knowledge and technical expertise
Develop utilities and automate processes to make upgrades faster and more effective
Interact with customer counterparts to triage issues and present solutions
Review, mentor, and share knowledge with team members
Inform the Technical Lead and Project Manager about issues and risks affecting upgrade schedules
Collaborate with development, quality assurance, and client support teams
Perform other duties and activities as required

Requirements

What you’ll need

Bachelor’s degree or higher educational level, or foreign equivalent, in Computer Science strongly preferred
Minimum 3 years’ related industry experience in system development and implementation
Demonstrated proficiency in Analysis, Development, and Triage
Demonstrated proficiency and implementation experience in Duck Creek Billing Product
Strong understanding of Duck Creek Billing concepts, including billing forms, billing plans, payment plans, Direct Bill, Agency Bill, EFT/payment processing, and billing transactions
Hands-on development experience with C#, .NET, SQL Server, XML/XSLT, REST/SOAP APIs, and Duck Creek extensibility/configuration
Experience with SQL query development, stored procedures, database troubleshooting, and performance optimization
Demonstrated proficiency in insurance domain knowledge
Experience developing and troubleshooting integrations between Duck Creek Billing and external systems
Knowledge of TFS, GitHub, and Git workflow is good to have
Experience in Duck Creek Billing upgrades/certifications and assessing customizations, integrations, and compatibility
Strong analytical and problem-solving skills
Excellent verbal and written communication skills
Ability to reside within reasonable proximity to the designated location
Candidates are expected to complete interviews based on their own knowledge and experience; use of AI tools during interviews is not permitted

Benefits

Comp & perks

Flexible-first work model with autonomy in managing day-to-day work
Remote work may be available at the start of employment, subject to business needs and company guidelines
Potential hybrid work arrangement with in-person collaboration at a designated office location
Inclusive culture focused on diversity, equity, and belonging
Opportunities for continuous learning and professional development