Customer Success Engineer – Software Configuration, Billing

Duck Creek Technologies

. Upgrade client applications to the latest base versions .

Posted 9/22/2026full-timeMumbai • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Duck Creek Billing Product implementation and upgrades, with strong analytical skills to assess upgrade impacts and resolve issues. Proficient in C#, .NET, SQL Server, and automation processes to enhance upgrade efficiency.

Highest-signal resume keywords

Duck Creek Billing ImplementationC# DevelopmentSQL Server Performance OptimizationAnalytical Problem-SolvingAutomation Process Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

C#SQL ServerXML/XSLTREST/SOAP APIsDuck Creek ExtensibilityDatabase TroubleshootingStored ProceduresTriageAnalysisDevelopment

Soft Skills

Excellent CommunicationMentoringCollaboration

Tools & Technologies

Duck Creek Upgrade ToolsTFSGitHubGit Workflow

Industry Keywords

Insurance Domain KnowledgeBilling FormsPayment PlansDirect BillAgency BillEFT/Payment ProcessingBilling Transactions

Tech Stack

Tools & technologies

SOAPSQLTFS.NET

About the role

Key responsibilities & impact

Upgrade client applications to the latest base versions
Analyze application landscapes, release notes, code changes, and new release features to assess upgrade impacts
Identify, debug, and resolve post-upgrade issues
Analyze client code to determine direct upgrade paths and areas requiring client confirmation
Debug custom and base code to provide workarounds or solutions to implementation teams and customers
Use Duck Creek upgrade tools to generate differential analyses and low-impact upgrade paths
Use AI-driven tools and processes to identify automation opportunities and reduce manual effort in upgrade and certification activities
Support product upgrade and certification processes using product implementation knowledge and technical expertise
Develop utilities and automate processes for faster, more effective upgrades
Interact with customer counterparts to triage issues and present solutions
Review, mentor, and share knowledge with team members
Inform the Technical Lead and Project Manager of issues and risks affecting upgrade schedules
Collaborate with development, quality assurance, and client support teams

Requirements

What you’ll need

Bachelor’s degree or higher, or foreign equivalent, in Computer Science strongly preferred
Minimum 3 years’ related industry experience in system development and implementation
Proficiency in Analysis, Development, and Triage
Implementation experience with Duck Creek Billing Product
Strong understanding of Duck Creek Billing concepts, including billing forms, billing plans, payment plans, Direct Bill, Agency Bill, EFT/payment processing, and billing transactions
Hands-on development experience with C#, .NET, SQL Server, XML/XSLT, REST/SOAP APIs, and Duck Creek extensibility/configuration
Experience with SQL query development, stored procedures, database troubleshooting, and performance optimization
Proficiency in insurance domain knowledge
Experience developing and troubleshooting integrations between Duck Creek Billing and external systems
Knowledge of TFS, GitHub, and Git workflow is good to have
Experience in Duck Creek Billing upgrades/certifications and assessing customizations, integrations, and compatibility
Strong analytical and problem-solving skills
Excellent verbal and written communication skills

Benefits

Comp & perks

Flexible-first work arrangements with autonomy in managing day-to-day work
Opportunities for in-person collaboration and team connection
Potential remote work at the start of employment, subject to business needs and company guidelines
Hybrid work arrangement may be introduced, including work from a designated office
Inclusive culture and equal opportunity workplace
Professional development and continuous learning environment