Application Analyst – Level 2, Hospital Billing

Duke Careers

. Design, develop, deploy, and provide post-implementation technical support for the Maestro Care Electronic Health Record across service access and revenue cycle workflows .

Posted 10/28/2026full-timeNorth Carolina • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing, developing, and supporting Maestro Care/Epic EHR applications, with a strong focus on revenue cycle workflows and regulatory compliance. Proficient in managing deployment issues and providing technical leadership while collaborating with cross-functional teams.

Highest-signal resume keywords

Epic ProficiencyMaestro Care Application SupportHospital Billing Certification24/7 On-Call SupportRegulatory Compliance Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

EHR Application DevelopmentRevenue Cycle Workflow AnalysisTest Plan ExecutionBug FixingSystem Documentation Development

Soft Skills

CollaborationTechnical LeadershipCross-TrainingProblem-Solving

Tools & Technologies

Epic ApplicationsMaestro CareEpic NovaSherlock Tracking Systems

Certifications & Qualifications

Epic CertificationNorth Carolina Licensure

Industry Keywords

HealthcareClinical DisciplineRegulatory ComplianceCMSTJCMU

About the role

Key responsibilities & impact

Design, develop, deploy, and provide post-implementation technical support for the Maestro Care Electronic Health Record across service access and revenue cycle workflows
Support Maestro Care Hospital Billing Claims, Charge Router, Price Estimates, Contracts, Financial Assistance, Dorothy & Comfort Revenue Cycle, and Research/Client Billing modules
Collaborate with Epic and other Maestro Care application teams on deployment tasks, revenue cycle workflows, application build, testing, and support
Advise and assist with educational issues; cross-train team members, trainers/SMEs, and the DHTS Service Desk
Participate in a 24/7 production on-call rotation to triage and resolve incoming support requests
Partner with operational staff to improve Maestro Care knowledge and coordinate virtual and on-site assistance for Duke Health clinics
Facilitate Epic support during implementation, knowledge transfer, and end-user proficiency efforts
Serve as liaison between Maestro Care and Super User/End User resources across Duke clinics and Community Connect customers
Participate in design sessions, review EHR implementation specifications, and define bug fixes, features, and enhancements
Build, test, debug, and deploy Epic applications; execute test plans and resolve defects
Develop system procedures, support documentation, report specifications, and workflow analyses
Manage deployment issues, release updates, system testing, interface enhancements, and regulatory changes
Coordinate projects, maintain issue and risk logs, and provide technical leadership where applicable

Requirements

What you’ll need

Bachelor's degree in a related clinical or technical field, or four years of equivalent technical experience required
Maintenance of North Carolina licensure or certification in a related clinical discipline, if applicable
Epic proficiency in an area of application support of a technical or support nature within the timeline defined by Maestro Care policies and procedures
Epic certification or proficiency in Hospital Billing is required for Level 3
Ability to design, develop, deploy, and support Maestro Care/Epic EHR applications
Ability to interpret revenue cycle workflows, systems, data, reports, and technical requirements
Ability to build, test, debug, and support Epic applications
Ability to participate in a 24/7 production on-call rotation
Ability to execute test plans, document failures, resolve defects, and support upgrades and monthly updates
Ability to develop report specifications and analyze operational and regulatory reporting needs
Ability to manage deployment issues, projects, documentation, and system changes
Ability to work with Epic Nova and Sherlock tracking systems
Ability to support CMS, TJC, MU, and other regulatory compliance requirements

Benefits

Comp & perks

Equal employment opportunity and nondiscrimination commitment
Reasonable accommodation information and support for essential physical job functions
Epic training through classroom, virtual, or remote self-directed learning