Duke Careers

Nurse

• Plan and provide professional nursing care for patients according to medical and nursing plans of care and established policies and procedures
• Provide nursing services to patients and families within the scope of an RN as defined by the North Carolina Board of Nursing
• Plan, provide, supervise, and document professional nursing care using the nursing process
• Use professional nursing judgment to individualize care plans based on patient assessment and response to care
• Delegate tasks and supervise licensed and unlicensed care providers
• Assist nursing personnel and act as team leader or charge nurse for assigned patients or units
• Monitor and initiate corrective action to maintain the care environment, equipment, and material resources
• Maintain required competencies and pursue professional development
• Act as preceptor and support development of staff and formal learners
• Identify clinical or operational performance improvement opportunities and participate in improvement activities
• Perform other related duties incidental to the role

Registered Nurse II

• Independently plan and provide professional nursing care for patients according to physician orders and established policies and procedures
• Provide nursing services to patients and families within the RN scope defined by the North Carolina Board of Nursing
• Plan, provide, and document nursing care using the nursing process under the supervision of the team leader or charge nurse
• Delegate tasks and supervise licensed and unlicensed care providers
• Assist healthcare personnel in delivering patient care
• Maintain the environment of care, including equipment and material resources
• Prioritize work organization and identify resources to complete care promptly
• Maintain required competencies and seek appropriate learning assistance or educational offerings
• Support the development of other staff and formal learners
• Identify clinical or operational performance-improvement opportunities and assist with improvement activities
• Perform other related duties incidental to the role

Registered Nurse II – Duke Primary Care

Physician Assistant

• Provide direct patient care as an integral member of the interdisciplinary healthcare team
• Perform routine administrative and patient-care supportive duties in a medical practice
• Assist medical and nursing staff with examination and treatment of patients
• Answer telephones and greet patients
• Update and file patient medical records
• Complete insurance forms and handle correspondence
• Schedule appointments and arrange hospital admissions and laboratory services
• Handle billing and bookkeeping
• Take medical histories and record vital signs
• Explain treatment procedures and prepare patients for examinations and procedures
• Assist physicians during examinations and procedures
• Collect and prepare laboratory specimens and perform basic laboratory tests
• Dispose of contaminated supplies and sterilize medical instruments
• Promote patient and family understanding of educational content and involvement in the plan of care; document in patient records
• Prepare and administer medications as directed by a physician
• Authorize drug refills and telephone prescriptions to a pharmacy
• Draw blood and prepare patients for x-rays, tests, and procedures
• Take electrocardiograms
• Remove sutures and staples
• Change sterile and non-sterile dressings
• Help ensure the clinic/office runs smoothly

Certified Medical Assistant, CMA

Associate

• Develop and apply advanced computed tomography methods, focusing on photon-counting CT, quantitative image analysis, and machine learning
• Work across NIH-funded research projects in preclinical and translational imaging
• Investigate spectral photon-counting CT of cerebral vasculature and intracranial aneurysms
• Conduct photon-counting CT and computational imaging research for head and neck cancer
• Perform multiorgan CT studies of aging and cardiovascular disease
• Develop CT reconstruction, image-processing, material decomposition, and quantitative spectral imaging methods
• Perform image segmentation, registration, and quantitative morphometry
• Apply machine learning and deep learning to CT image analysis and reconstruction
• Develop computational and digital-twin models for preclinical imaging
• Analyze longitudinal and dynamic imaging data
• Develop and validate imaging biomarkers
• Combine method development with analysis of experimental imaging data
• Participate in preclinical imaging studies and development of new imaging protocols
• Discharge research or scholarship responsibilities, which may include teaching
• Maintain laboratory notebooks or comparable research records
• Discuss research activities with the mentor and disclose materials, software, and potentially patentable discoveries
• Comply with responsible research, scholarly, safety, conduct, and University policies

Postdoctoral Associate

Counselor

• Complete patient accounts according to departmental protocols, policies, procedures, and regulatory requirements
• Perform pre-admission, admission, pre-registration, and registration functions
• Verify insurance requirements and inform patients of financial liability before services
• Arrange payment options and screen patients for government funding sources
• Analyze insurance coverage and benefits and obtain required authorizations
• Facilitate payment sources for uninsured patients
• Research accident-related liability and determine appropriate payment sources
• Admit, register, and pre-register patients using accurate demographic and financial data
• Resolve insurance claim rejections and denials
• Calculate and collect patient cash payments and reconcile daily cash deposits
• Evaluate diagnoses for compliance with the Local Medicare Review Policy
• Compile departmental statistics for budgeting and reporting
• Explain bills and implement collection actions according to PRMO policies
• Assist financially responsible persons with payment arrangements and refer patients for financial counseling
• Process third-party sponsorships and examine insurance and sponsorship materials
• Inform attending physicians about patient financial hardship
• Complete managed care waiver forms for out-of-network patients receiving reduced benefits
• Update billing systems, document according to policy, and enter or update referrals
• Refer patients to Manufacturer Drug programs when needed
• Greet and assist patients and visitors, explain policies, and resolve problems
• Gather documentation for inquiries and complaints and assist with departmental coverage
• Communicate with insurance carriers regarding clinical information, coverage, and payment issues

Financial Counselor

• Conduct independent and collaborative research under the mentorship of Dr. Mustafa Bashir and affiliated faculty mentors
• Perform chart reviews and collect research data for ongoing imaging studies
• Analyze medical imaging datasets, including image segmentation and interpretation
• Apply machine learning and deep learning methods to medical image analysis projects
• Collaborate with multidisciplinary teams across Duke University and Duke Health
• Contribute to scientific publications, presentations, and dissemination of research findings
• Support research administration and other project-related responsibilities as needed
• Participate in a scholarly environment preparing fellows for independent academic and research careers
• Work on substantially full-time research and scholarly activities, with possible teaching responsibilities

• Collect medical histories and monitor vital signs
• Explain treatments to patients and prepare them for exams and procedures
• Assist medical staff with patient care
• Gather and prepare lab samples and conduct basic lab tests
• Perform EKGs, remove sutures/staples, and change dressings
• Educate patients and families about care and document in medical records
• Dispose of contaminated supplies, process instruments, and clean medical equipment
• Call in prescriptions, prepare and administer medications as instructed by the doctor, and handle prescription refills
• Perform other clinical tasks assigned by the doctor
• Greet patients, answer calls, schedule appointments, check out patients, and handle referral scheduling
• Coordinate hospital admissions and lab services and update medical records
• Complete forms, receive copays, collect balances, handle correspondence, and order supplies
• Assist with clinic activities such as Joint Commission or fall prevention efforts and participate in clinic committees

• Collect medical histories and monitor vital signs
• Explain treatments to patients and prepare patients for exams and procedures
• Assist medical staff with patient care
• Gather and prepare lab samples and conduct basic lab tests
• Perform EKGs, remove sutures/staples and change dressings
• Educate patients and families about care and document in medical records
• Dispose of contaminated supplies, process instruments and clean medical equipment
• Call in prescriptions, prepare and give medications as instructed by the doctor, and handle prescription refills
• Perform other clinical tasks assigned by the doctor
• Greet patients, answer calls and schedule appointments, including arrival in Maestro Care
• Check out patients and handle referral scheduling
• Coordinate hospital admissions and lab services and update medical records
• Complete forms, receive copays, collect balances, handle correspondence and order supplies
• Assist with clinic activities such as Joint Commission or fall prevention efforts and participate in clinic committees

• Coordinate and perform administrative tasks supporting daily clinic operations
• Prepare for clinic visits by reviewing next-day patients and completing preparation activities
• Enter pre-visit orders and prepare new patient charts
• Manage patient records, reports, forms, charts, petty cash, and collections bags
• Check in patients, verify identification and demographic information, and update Maestro Care
• Present and explain required forms and obtain patient signatures
• Complete check-in files and manage alerts
• Collect and post co-payments and account balances
• Process insurance cards and patient-specific chart documents
• Coordinate labs, procedures, ancillary services, and referrals
• Prepare, investigate, audit, batch, and post encounter forms and charges
• Schedule tests, procedures, and return appointments
• Explain billing and determine cash collection amounts based on insurance plans
• Check out patients
• Answer telephones, take and deliver messages, and accurately report medical information
• Disseminate messages according to practice communication standards

Patient Service Associate, PSA

Account Executive

• Record and generate information pertaining to the patient revenue process
• Gather and process information impacting patient revenue
• Meet high production and quality standards in compliance with DUHS policies
• Initiate and develop customer relationships to gather information and resolve issues
• Support accurate reimbursement and optimize customer satisfaction
• Operate general office equipment
• Generate letters and work on spreadsheets
• Enter and sort data
• Work independently and make decisions regarding individual work activities
• Follow assignments defined by the immediate supervisor or manager

Patient Account Associate – Payment Posting

Interviewer

• Evaluate Robertson Scholars applications using established criteria
• Moderate interviews with scholarship candidates
• Collaborate with other team members to ensure consistency and fairness in selection
• Utilize online platforms to manage application materials and interview logistics
• Contribute to the ongoing improvement of the selection process

Admission Interviewer

• Provide direct patient care as an integral member of the interdisciplinary healthcare team
• Perform routine administrative and patient-care supportive duties in a medical practice
• Assist medical and nursing staff with patient examinations and treatments
• Ensure the clinic/office runs smoothly
• Answer telephones and greet patients
• Update and file patient medical records
• Complete insurance forms and handle correspondence
• Schedule appointments
• Arrange hospital admissions and laboratory services
• Handle billing and bookkeeping
• Take medical histories and record vital signs
• Explain treatment procedures and prepare patients for examinations and procedures
• Assist physicians during examinations and procedures
• Collect and prepare laboratory specimens and perform basic on-site laboratory tests
• Dispose of contaminated supplies and sterilize medical instruments
• Promote patient/family understanding of educational content and participation in the plan of care; document in patient records
• Prepare and administer medications as directed by a physician
• Authorize drug refills and telephone prescriptions to pharmacies
• Draw blood and prepare patients for X-rays, tests, and procedures
• Take electrocardiograms
• Remove sutures/staples
• Change sterile and non-sterile dressings

• Coordinate and participate in daily clinic preparation activities
• Review next-day patients and complete preparation activities
• Enter pre-visit orders and prepare new patient charts
• Manage patient records, charts, reports, forms, and medical documentation
• Check patients in and out of the practice
• Identify and verify patient information in Maestro Care
• Verify and update patient demographic data
• Present required forms, educate patients, and obtain signatures
• Collect and post co-payments and account balances
• Manage insurance cards, encounter forms, charge posting, and cash collections
• Coordinate labs, procedures, ancillary services, referrals, and appointment scheduling
• Explain billing and determine cash amounts based on insurance plans
• Schedule return appointments, tests, and procedures
• Answer telephone calls and accurately distribute messages and medical information

Patient Service Associate

Executive

• Assist the Director of the Duke Global Health Institute with operational agenda, scientific interests, communications, philanthropy, research, and vision
• Draft and develop internal and external communications
• Coordinate and participate in faculty meetings to determine program or center objectives
• Support DGHI Administrative and Development teams in identifying internal and external resources
• Provide context, background information, and draft briefs to the Director and constituents
• Develop and maintain working relationships with staff, faculty, Institute and University leadership
• Triage the Director's priorities and speak on his behalf
• Serve as liaison with outside educational and professional organizations and agencies
• Coordinate arrangements for special programs and speaker series
• Assist with grant proposals and applications, including data compilation and budget preparation
• Monitor and verify expenditures and ensure compliance with University and sponsoring agency policies
• Prepare administrative reports for sponsoring agencies
• Interpret and create program protocols, procedures, and operating policies
• Assist with developing academic course content
• Prepare scientific publications, biosketches, research proposal documents, and slide decks
• Prepare operational reports and analyses with recommendations or conclusions
• Serve as departmental liaison concerning University policies, grant administration, and budgetary preparation and control
• Supervise and coordinate designated employees
• Assist the Director with schedule planning and professional and research agendas

Executive Coordinator

Operations

• Manage and supervise functions of the assigned patient care area on a 24-hour basis
• Ensure effective delivery of clinical patient care and compliance with administrative and clinical policies and procedures
• Participate in development of the clinical area's strategic and operational plans
• Support and promote a professional practice model and collaborative clinical standards
• Communicate the unit, department, and organizational mission; advocate for staff and patients
• Interface with patients and families to ensure care meets expectations
• Ensure use of the nursing process from admission through discharge
• Serve as a professional role model, mentor, and change agent
• Support a diverse, unit-based workforce and coordinate staff participation in councils and committees
• Coordinate patient care delivery, maintain clinical competencies, and provide bedside care as needed
• Assess, coach, and evaluate staff practice; develop clinical development and career satisfaction programs
• Maintain unit records, reports, and statistics
• Ensure compliance with quality, safety, environmental, infection-control, and performance-improvement requirements
• Oversee hiring, performance appraisals, disciplinary actions, terminations, and related personnel activities
• Plan, schedule, organize, distribute, and delegate work
• Manage unit inventory, equipment, supplies, personnel, space, and facilities
• Coordinate nursing activities with other hospital personnel
• Ensure orders, treatments, care plans, clinical pathways, and documentation support patient recovery
• Collaborate with the Director of Clinical Operations on fiscal requirements and budget recommendations
• Monitor resource use and develop action plans for budget and resource efficiency

Registered Nurse II

Registered Nurse II – Duke Primary Care

Certified Medical Assistant, CMA

Postdoctoral Associate

Financial Counselor

Postdoctoral Associate

Certified Medical Assistant, CMA

Certified Medical Assistant, CMA

Patient Service Associate, PSA

Patient Account Associate – Payment Posting

Admission Interviewer

Certified Medical Assistant, CMA

Patient Service Associate

Executive Coordinator

Nurse Manager – Operations, NICU