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Application Analyst – Level 2, Maestro Care Solutions
Duke Careers. Develop, deploy, train, and provide post-implementation support for the Maestro Care Electronic Health Record across ambulatory workflows .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Epic application support and Maestro Care EHR deployment, with strong capabilities in project management, data analysis, and user training. Proven ability to collaborate with clinical staff and manage complex workflows to enhance operational efficiency.
Highest-signal resume keywords
Epic ProficiencyProject ManagementData AnalysisCustomer Service SkillsClinical Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Electronic Health Record DevelopmentWorkflow AnalysisSystem DesignQuality AssuranceInformation Systems Maintenance
Soft Skills
Effective CommunicationAttention to DetailCritical ThinkingCollaboration SkillsProblem-Solving Skills
Tools & Technologies
Maestro CareEpicCare AmbulatoryPhoenixKaleidoscopeCare Everywhere
Certifications & Qualifications
North Carolina LicensureEpic Certification
Industry Keywords
Ambulatory WorkflowsClinical SupportUser TrainingRegulatory ReportingProject Coordination
About the role
Key responsibilities & impact- Develop, deploy, train, and provide post-implementation support for the Maestro Care Electronic Health Record across ambulatory workflows
- Plan, perform, manage, and support identified Maestro Care EHR users within Duke Health
- Support Ambulatory Solutions modules including EpicCare Ambulatory, Phoenix, Kaleidoscope, Care Everywhere, Haiku/Canto, Nurse Triage, Bones, Rehab, and integrated third-party applications
- Collaborate with Epic and other Maestro Care application teams on deployment tasks, clinical workflow interpretation, application build, testing, and support
- Advise and assist with education for team members, end users, and the DHTS Service Desk through direct interaction, phone, email, and training classes
- Participate in daily on-call rotations, production support, Core Ops error management, and validation tasks
- Partner with providers and clinical staff to improve Maestro Care knowledge and coordinate virtual and on-site clinic assistance
- Provide liaison services between Maestro Care and Super User and End User resources across Duke clinics and Community Connect customers
- Participate in design sessions, review implementation specifications, and help specify bug fixes, features, and enhancements
- Perform in-depth analysis of workflows, data collection, report details, and technical issues affecting system design and build decisions
- Complete module deployments, management, and validation tasks within defined timelines
- Develop and document system and user procedures
- Coordinate complex projects, including scope, milestones, resources, dependencies, risks, deliverables, and status
- Work with report writers to meet operational and regulatory reporting needs
- Provide oversight in development and production support meetings, reviews, and design sessions
- Represent Ambulatory in designated workgroups and assist with request feasibility and management
Requirements
What you’ll need- Bachelor's degree in a related clinical or technical field, or four years of equivalent technical experience required
- Maintenance of North Carolina licensure or certification in a related clinical discipline, if applicable
- Epic proficiency in application support of a technical or support nature required within the timeline defined by Maestro Care policies and procedures
- For Level 2: minimum of three years of related experience required; ambulatory and clinical experience strongly recommended
- Customer service and collaboration skills
- Attention to detail and strong critical thinking
- Effective oral and written communication
- Ability to translate business processes into technical solutions
- Data analysis and trending
- Prioritization and time management of deliverables
- Design, implementation, and maintenance of information systems
- Quality assurance as needed
- Knowledge of project management to manage deliverables
- Leadership and advanced problem-solving skills
Benefits
Comp & perks- Equal opportunity employment
- Reasonable accommodation information and provisions for eligible requests
- Collaboration, innovation, creativity, and belonging-oriented work community