Certified Medical Assistant, CMA

Duke Careers

. Take medical histories and record vital signs .

Posted 9/15/2026full-timeDurham • North Carolina • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in clinical procedures, patient care, and medical documentation while ensuring compliance with health and safety standards. Possesses strong communication skills to effectively interact with patients and healthcare staff.

Highest-signal resume keywords

Certified Medical Assistant (CMA/RMA)Basic Life Support (BLS)Medical TerminologyClinical Experience in a Medical SettingKnowledge of Sterile Techniques

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Vital Signs MeasurementElectrocardiogram (ECG) AdministrationLaboratory Specimen CollectionMedication AdministrationPatient Record DocumentationInsurance Form CompletionAppointment SchedulingSuture and Staple RemovalInfection Control ProceduresTyping Skills

Soft Skills

Customer Service SkillsEffective CommunicationInterpersonal SkillsTeam CollaborationPatient Education

Tools & Technologies

MaestroCare

Certifications & Qualifications

AAMA CertificationAMT CertificationNHA-CCMA CertificationNCMA CertificationARMA Certification

Industry Keywords

Clinical ProceduresPatient CareHealth and Safety PrecautionsSanitationInfection ControlAge-Specific CompetenciesCharge PostingOrder EntryHigh-Level DisinfectionJoint Commission Compliance

About the role

Key responsibilities & impact

Take medical histories and record vital signs
Explain treatment procedures to patients and prepare patients for examinations and procedures
Assist medical and nursing staff during examinations and procedures
Collect and prepare laboratory specimens and perform basic in-clinic laboratory tests
Take electrocardiograms
Remove sutures and staples
Change sterile and non-sterile dressings
Promote patient and family understanding of educational content and involvement in the plan of care
Document in patient records
Dispose of contaminated supplies and process instruments, including high-level disinfection and sterilization
Telephone prescriptions to pharmacies
Prepare and administer medications as directed by a physician
Authorize drug refills as directed
Greet patients and answer telephones
Schedule appointments, including arrival appointments in MaestroCare
Check out patients and schedule referrals
Arrange hospital admissions and laboratory services
Update and file patient medical records
Complete insurance forms and handle billing and bookkeeping, including copays and account collections
Handle correspondence and order clinical and clerical supplies and forms
Serve as a liaison for clinic activities such as Joint Commission and falls, and/or participate in clinic committees
Perform other clinical functions delegated and supervised by the physician and other administrative duties as directed

Requirements

What you’ll need

High school or GED graduation required
Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required
BLS required
Good customer service skills
Working knowledge of sterile techniques and applicable special procedures
Working knowledge of routine and special patient treatments
Working knowledge of sanitation, personal hygiene, basic health and safety precautions, and infection control procedures
Age-specific competencies
Knowledge of clinic preparation, registration, scheduling, charge posting, and order entry
Ability to document and communicate pertinent information
Ability to establish and maintain effective working relationships with patients and clinic staff
Typing skills
Medical terminology
Heavy lifting and ability to transport stretcher and wheelchair patients may be required
Level II: 1 year of clinical experience as a Certified Medical Assistant in a clinical setting
Level III: 2 years of clinical experience as a Certified Medical Assistant in a clinical setting
Level IV: 3 years of clinical experience as a Certified Medical Assistant in a clinical setting
Graduation from an accredited medical assistant program is strongly preferred
Graduation from a CAAHEP- or ABHES-accredited medical assistant program is strongly preferred for Levels II–IV
Applicants for Levels II–IV must meet the requirements of the Medical Assistant, Certified (CMA/RMA) Ladder Program document

Benefits

Comp & perks

$7,500 Commitment Bonus
Relocation Assistance (based on eligibility)
Duke University Health System is designated as a Magnet organization
Access to Duke Primary Care family, adolescent, internal medicine, urgent, general pediatric, and virtual care services
Equal opportunity employment and reasonable accommodation support