Certified Medical Assistant, CMA

Duke Careers

. Function as an integral member of the interdisciplinary healthcare team providing direct patient care .

Posted 10/22/2026full-timeRaleigh • North Carolina • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient care, including taking medical histories, performing basic laboratory tests, and administering medications. Possesses strong organizational skills for managing patient records, scheduling, and billing while ensuring compliance with health and safety standards.

Highest-signal resume keywords

Clinical Experience As A Medical AssistantCertification By AAMA, AMT, NHA-CCMA, NCMA Or ARMABasic Life Support (BLS)Medical TerminologyKnowledge Of Sterile Techniques

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Taking Medical HistoriesPerforming Basic Laboratory TestsAdministering MedicationsDocumenting Patient RecordsScheduling AppointmentsPerforming ElectrocardiogramsChanging DressingsHandling CorrespondenceBookkeepingUnderstanding Medical Terminology

Soft Skills

Good Customer Service SkillsAbility To Follow InstructionsEffective CommunicationAbility To Establish RelationshipsCollaborative Work Skills

Tools & Technologies

MaestroCare

Certifications & Qualifications

AAMA CertificationAMT CertificationNHA-CCMA CertificationNCMA CertificationARMA CertificationBLS Certification

Industry Keywords

Patient CareInfection Control ProceduresHealth And Safety PrecautionsClinical SettingAge-Specific Competencies

About the role

Key responsibilities & impact

Function as an integral member of the interdisciplinary healthcare team providing direct patient care
Take medical histories and record vital signs
Explain treatment procedures to patients and prepare patients for examinations and procedures
Assist medical and nursing staff during examinations and procedures
Collect and prepare laboratory specimens and perform basic laboratory tests
Take electrocardiograms
Remove sutures and staples
Change sterile and non-sterile dressings
Promote patient and family understanding of educational content and involvement in the plan of care
Document in patient records
Dispose of contaminated supplies and process instruments
Perform high-level disinfection and sterilization of medical instruments
Telephone prescriptions to pharmacies
Prepare and administer medications as directed by a physician
Authorize drug refills as directed
Greet patients and answer telephones
Schedule appointments, including arrival appointments in MaestroCare
Check out patients and schedule referrals
Arrange hospital admissions and laboratory services
Update and file patient medical records
Complete insurance forms and handle billing
Perform bookkeeping, including receiving copays and collecting account balances
Handle correspondence and order clinical and clerical supplies and forms
Serve as a liaison for clinic activities such as Joint Commission and falls, and/or participate in clinic committees
Perform other clinical and administrative duties as directed, delegated, and supervised

Requirements

What you’ll need

High school or GED graduation required
Level I: No experience required
Level II: 1 year of clinical experience as a Medical Assistant, Certified in a clinical setting
Level III: 2 years of clinical experience as a Medical Assistant, Certified in a clinical setting
Level IV: 3 years of clinical experience as a Medical Assistant, Certified in a clinical setting
1 year of experience will be provided for an Associate degree in Medical Assisting
Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required
BLS required
Good customer service skills
Ability to understand and follow oral and written instructions
Ability to perform heavy lifting and transport stretcher and wheelchair patients may be required
Working knowledge of sterile techniques and special procedures
Working knowledge of routine and special patient treatments
Working knowledge of sanitation, personal hygiene, health and safety precautions, and infection control procedures
Age-specific competencies
Knowledge of clinic preparation, registration, scheduling, charge posting, and order entry
Ability to document and communicate pertinent information
Ability to establish and maintain effective working relationships with patients and clinic staff
Typing skills
Medical terminology
Levels II and III: Ability to independently seek out resources and work collaboratively

Benefits

Comp & perks

Relocation Assistance (based on eligibility)
Duke University Health System is designated as a Magnet organization
Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses
Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy
Equal opportunity employment
Reasonable accommodation information and provisions available